1st/2nd Line Technical Support Engineer, Bracknell, £35k
- Location:
- Bracknell jobs
,
Berkshire jobs
- Salary:
- £35,000 per annum + excellent benefits
- Company:
- Spectrum IT
- Job type:
- Permanent jobs
- Date posted:
- 02/11/2009 18:41
- Job id:
- 45828100
- Contact:
- Nicole Spencer
- Ref:
- Totaljobs/NS-TSE
1st/2nd Line Technical Support Engineer, Bracknell, £35k
VOIP, Telephone technical Support, SQL Server, Web Application Technologies.
My client, a well-known provider of solutions for VOIP applications are currently looking to expand their team in the UK, with an experienced Telephone Support Engineer. You will come from an IT background and have a proven track record of providing technical telephone support to contact centers around the UK.
As a Telephone Support Engineer, you will provide 1st and 2nd level technical support, troubleshooting customer questions and issues regarding product installations, everyday use, and configuration. You will have excellent communications skills and need to know how to speak technically to Engineering staff and non-technically to customers. Log calls, resolve problems independently and as a team player to manage problem resolution from start to finish and document support information. For more complex technical issues, you will then gather information which will later be escalated to Tier 3 Level Support.
To be considered for this position, you will need to have :
*Technical Support experience with Call Centre technologies and/or VoIP network infrastructures
*Experience with VoIP and Call Centre technologies - Installation, configuration or troubleshooting experience with any of the following telephony products and applications: Avaya, Cisco, Nortel, Genesys, contact center applications, IVR, ACD, CTI, call monitoring, call accounting software, PBX call control, unified voicemail/email messaging, or multi-site VoIP networking.
*Basic knowledge of SQL database functions, i.e. scripting
*Web application experience (HTML, XML, .NET, Java, VB, databases, Web Technologies)
*Proficient in networking and security concepts, i.e. network monitor and analysis.
*Knowledge of basic PSTN telephony as used in an IVR environment. (ISDN, PRI, T-1, analog)
*Proficient Microsoft Windows server skills - Microsoft systems performance monitoring
This is a fantastic opportunity for a talented Support Engineer with previous contact center experience to join a market leading company with offices around the world.
Salary is £35,000 plus excellent benefits and training available to the successful candidate.
Keywords - Technical telephone support, Microsoft server based products, SQL server, Scripting, Web Applications, call center, call centre, contact center, contact centre, VOIP, Voice over Internet Protocol.
