Administrator
- Location:
- Leeds jobs
,
West Yorkshire jobs
- Salary:
- £12501 rising to £15,000 plus bonus and benefits
- Company:
- LG Select
- Job type:
- Permanent jobs
- Date posted:
- 21/11/2009 18:04
- Job id:
- 45541260
- Contact:
- Karen Levine
- Ref:
- Totaljobs
Award winning, Leeds based Financial Services company wish to recruit an Administrator, to join their rapidly expanding and highly successful business, to be part of the team that ensure an efficient and professional service is provided by the Administration/Client Support Department. Previous experience of bespoke letter writing within a customer services environment is essential are good MS word skills.
Key Accountabilities
Dealing with incoming letters, faxes and emails from Customers
Letter writing to customer and third parties
Telephone liaison with clients
Looking into and solving queries from customers
Updating the internal database with new addresses provided by the trace department
Sending out copies of statements and agreements to the customers
Order archived statements and agreements from clients
Monthly reporting to clients on accounts to buy back
Updating database with replies from our clients
Dealing with direct payments from clients and updating finance
Reception cover where necessary
Dealing with all requests in the regulatory timescales
Updating our credit referencing agencies with regards to customers’ credit filed
General office duties – Filing, faxing and photocopying
Experience Required
Excellent communication skills, both oral and written
Excellent telephone manner
Friendly and approachable
Previous administration/customer service experience
Computer literate
Excellent organisational and administration skills
Ability to work on own initiative
Data inputting
Problem solving
Letter writing skills
Ability to be flexible
