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Assistant General Manager/F+B

Location:
West London jobs , London jobs   
Salary:
unspecified
Company:
Work Consulting UK Ltd
Job type:
Permanent jobs
Date posted:
04/11/2009 11:49
Job id:
45842217
Contact:
Tony Kruger
Ref:
Totaljobs/Assistant Genereal Manager/F+B

Position

Deputy General Manager

Location

London

Reports To

General Manager

PURPOSE OF ROLE

  • As Deputy General Manager you will be expected to undertake all General Manager Responsibilities in their absence, including staff management and training, Health and safety, and overseeing of all departments.
  • To provide a safe environment for guests and all hotel employees by adhering to and implementing statutory fire, health, safety, and food and hygiene requirements.
  • To ensure that you exceed guest expectations and stimulate repeat business through professional and cost efficient management of all Food & Beverage operations.
  • To develop, motivate and support your team so as to ensure that all company / department objectives and standards are met.
  • To promote a positive perception of the company at all times both internally and externally.

MAIN RESPONSIBILITIES

Achieve Food and Beverage Margins

  • To achieve food and beverage revenue targets and profit conversions are achieved using a “living” Sales & Marketing Plan.
  • To maintain existing and build new relationships with suppliers with the objective of negotiating prices within budgeted guidelines.
  • To ensure that all invoices are processed on a weekly basis and that all purchase orders are agreed and signed by the General Manager before the orders are placed.
  • To plan and manage staffing levels effectively in accordance with the hotel’s occupancy, events, forecasts and budget.

Delivery of Food, Beverage, Conference and Events Services

  • To ensure that all food and beverage staff are trained on product knowledge and wine specifications.
  • To ensure that you have adequate staffing levels to meet the demands of peak trade and the needs of our guests.
  • To professionally address any queries from guests.
  • To review and formulate internal reporting systems required by departments.

Systems and Administration Management continued:

·To ensure that no unauthorised suppliers are used.

·To carry out a minimum of bi-weekly standards audits in the kitchen together with the Executive Chef

·To carry out an accurate stock take on a weekly basis or as requested and be actively involved in the month stock take with the outside auditors.

Team Management

·To drive team performance to achieve revenue targets and budget productivity targets.

·To provide and effectively communicate clear direction to the team especially during peak business.

·To manage poor performance or non adherence to company / statutory health and safety standards through

the appropriate training or disciplinary action.

·To effectively recruit, select and manage team members who meet the current and future needs of your

department and the hotel.

·To ensure weekly meetings are carried out in all departments under your control to ensure effective

communication.

·To ensure that all team members are up to date regarding events, company activities and objectives.

·To conduct regular training assessments of all team members and formulate a departmental training plan to

meet the current and future needs of your department.

·To conduct the annual appraisal process for all your team members.

Health, Safety and Food Hygiene Management

·To keep continually updated of Health and Safety and Food Hygiene legislation. Implement required policy

adjustments.

·To comply and implement all statutory requirements regarding fire, health and safety and food hygiene so as

to ensure the well being of yourself, guests and all hotel staff.

·To ensure that all your team members are aware and comply with their responsibilities with regards to fire,

health & safety and food hygiene statutory requirements

·In-conjunction with the Health & Safety and General Manager create a safe working environment which

includes accident prevention principles.

·To build and maintain a relation with the Police, Fire Brigade, Ambulance Services, EHO, Fire Prevention

Officer and other equivalent bodies.

KEY CONTACTS

EXTERNAL:

Suppliers, Contractors, Government Officers and EHO’s.

INTERNAL:

All Heads of Department, Duty Manager, General Manager, Group Vice-President Sales, Chief Operating Officer, Executive Director and Managing Director

PERSON SPECIFICATION

Criteria for Performance Evaluation :

·The effective management of all operational departments with a major emphasis on food and beverage.

·The effective management of all aspects of the kitchen and back office operations.

·To ensure that all KPIs and business objectives are met.

·To comply and implement all statutory requirements regarding fire, health and safety and food hygiene so as to ensure that the kitchen maintains excellent hygiene and cleanliness standards.

Qualifications and Training

·The successful candidate will be a member of the Institute of Hospitality or equivalent and hold an advance certificate in food hygiene and a Personal Liquor Licence.

·A minimum of 3 years experience at an Executive Food and Beverage Management level within a 4* and above

hotel.

·Previous experience of working in an Independent / Private Hotel with high volume conference and corporate

events environment would be an advantage.

·Strong understanding and awareness of Rooms Division operations.

Team Management

·3 year experience in relation to managing a team.

·To ensure team adherence to all company policies.

·Demonstrate strong interpersonal and management skills to motivate and empower the

teams to achieve revenue and budgetary targets.

Technical Competencies

·Intermediate PC skills on all MS applications.

·Strong technical experience in budgeting and forecasting.

·Proven experience of managing Point of Sale and Property Management Systems.

Key Leadership / Commercial & Managerial Competencies

·Strong Commercial acumen

·Creative negotiator

·Natural Relationship Builder

·Action orientated with a high level drive for results for self and for others.

·Confident working on own initiative

·Well organised / acute attention to detail

·Able to deal with conflict and ambiguity

·Ability to be both proactive and reactive

·Managing vision and purpose

·Management and development of people

·Driving Ananalytical.

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