Business Banking Advisor- Top High Street Bank
- Location:
- Reading jobs
,
Berkshire jobs
- Salary:
- Excellent salary, OTE and benefits
- Company:
- Kingston Knight Consultancy
- Job type:
- Permanent jobs
- Date posted:
- 03/11/2009 09:53
- Job id:
- 45831116
- Contact:
- Marcus Nanson
- Ref:
- Totaljobs/MNSANBBRE AD
Kingston Knight Consultancy provide high quality, effective recruitment solutions to organisations requiring high-calibre Finance, Legal, IT and Insurance professionals. We deal with candidates at all levels and the breath of the country.
We have many jobs on within these sectors and if this one is not for you please call or email us anyway.Kingston-Knight Consultancy are very pleased to be working with a highly successful high street bank, requiring an experienced business advisor to join their expanding team.
Job Description :
To take responsibility for Business Banking across a cluster of Branches, driving the business forward through this channel to achieve agreed sales targets across the cluster through new business acquisition & existing customer cross sales, whilst delivering quality customer service and being the local subject matter expert for Branch staff.
Key Criteria:
Delivering Sales Results
Building Internal Relationships / Internal Training
• Actively develop Cluster Branch staff skills & knowledge in all Business Products, maximising Cluster sales & cross sale referrals
• Assist with achievement of Retail targets through the introduction of Business customers with personal requirements
• Be perceived as the Business banking “expert” by the Cluster staffCustomer Relationships
Proactively manage the new business & growth targets of the Cluster through to acquisition.
• Deliver a professional & enthusiastic reactive service to enquiries within the Cluster• Proactively find solutions to improve local Business Banking service to customers
• Take ownership for customer feedback working with colleagues to provide a seamless experience for customers, resolving complaints when appropriate
• Achieve all KPIs to ensure service levels met
• To be the Bank’s ambassador in the eyes of the local Cluster community, identifying and maximising business opportunitiesBusiness Development
• Develop strong internal relationships with Branch to maximise all sales opportunities through joint referrals etc
• With the local Cluster staff, actively develop new & maintain existing relationships with key local business influencers both internally & externally
• Generate quality referrals & cross sales through the interaction with colleaguesPersonal Development
Actively pursue personal development plan, including knowledge of local market and areas of specialist knowledge
• Take ownership for personal training & development needs, ensuring personal knowledge & skills develop in line with current & future business requirements
• Ensure minimum standards are met to maintain authorisations across product portfolio• Proactively share knowledge across the Business team and contribute to training wider areas of abbey as required
• Identify and implement opportunities to improve the Business processes and way of working
• Understand and support the development and implementation of theBusiness change plans
• Promote the profile of the Business team within the local market
• Identify & drive own personal career development needs through self analysis. Seek & act on feedback from others.Skills :
Sales
• Proven record of exceeding challenging business/sales targets and developing profitable customer relationships
• Ability to “ask for the business”
• Ability to take responsibility for own performance / self drive & accountabilityBuilding Relationships
• Ability to Coach branch staff to generate Business Banking leads
• Empathy / Local leadership & basic Sales Management across a Cluster of Branches
• Understanding of Branch procedures / products / targets
• Relationship building skills both internal & external
• Excellent interpersonal skillsCustomer Relationships
• Excellent interpersonal skills with customers
