Club Operations Supervisor
Organisation Description
Leading the Game
We have a superb opportunity for ambitious individuals who wish to realise their potential within a forward thinking, innovative organisation. Our client is the market leader in the bookmaking, bingo and casino markets, both on the high street and online.
We are looking for talented people, who are able to thrive in a fast paced commercially competitive environment. The business is undergoing an exciting, radical change in operating ethos, from top to bottom, which will challenge, stretch
and develop the right candidates.
The role will include the following: –
- to work with the Club Operations Manager to ensure that the department delivers high standards of service and achieves financial targets
- to supervise the day to day operation of the department and to manage the department in the absence of the Club Operations Manager
- to recruit, train, develop and coach a team to ensure that departmental KPI’s are delivered and continually improved upon
- provide exceptional customer service and inspire the team to do the same
- to identify opportunities to implement promotional activities to increase departmental revenue
- ensure compliance is achieved in line with legislative requirements within the department
- to work across other areas of the club in line with business requirements and in line with personal development plans
Person Specification
The ideal candidate will come from a customer facing backgroundand be able to demonstrate strong teamworking qualities and the ability to generate and sustain effective working relationships with a diverse range of people.
You will be self driven and continually looking to improve business performance.You will be comfortable dealing with a number of priorities at any one time through excellent orginsational skills. As you would expect in such a role, previous people management experience and good interpersonal skills are essential to this role.
The role is based within a leisure environment and as such flexibility towards hours of work would also be essential to this role.
