Collections Advisor
- Location:
- Sheffield jobs
,
South Yorkshire jobs
- Salary:
- £14500-£15000
- Company:
- Santander
- Job type:
- Permanent jobs
- Date posted:
- 23/11/2009 18:04
- Job id:
- 45825210
- Contact:
- Latisha Chauhan
- Ref:
- Totaljobs/00026204
Santander, one of the world’s biggest banks, with more branches worldwide than any other international bank. It’s a position we’ve built by taking a common sense approach to banking, with a sensible lending policy and a low risk profile. Following the acquisition of Abbey, Alliance & Leicester and Bradford & Bingley we’re not content to be the biggest; we also mean to be the best commercial bank in the UK, offering exceptional service to our customers and outstanding careers to our team
Working as part of our friendly team in our Sheffield contact centre, you will speak to customers to help them keep on top of their repayments. This is not aggressive credit control work, but a polite reminder, providing helpful advice and working with customers to come up with solutions that are good for them as well as our business.
Contact with our customers will not just be by phone, but fax, email and post so you’ll need to have an excellent standard of written and verbal communication. You will have a background in customer service, ideally in a telephone environment and any exposure to the world of financial services would be a bonus. Above all you must have a pleasant, positive, professional approach and the ability to negotiate confidently with customers who have different degrees of experience.
We have full time opportunities available as fixed term contracts of up to 12 months.
Full time hours will be 35.00 hours per week, Monday - Sunday, 8.00am - 9.00pm and a variety of morning and evenings.
You will also be required to work every other Saturday or Sunday.
Shifts available to be discussed in more detail at a face-to-face interview.
