Can you help lead a revolution?

Exceptional contact centre management opportunities

£35-40k plus benefits

Yeovil, Somerset

Call centre management jobs like this don’t come along very often. We’re changing the whole culture of our call centre, the entire nature of how we operate. We’re moving from a purely order-taking environment to a genuine sales-and-service offering, giving our customers fantastic service while seizing and maximising the sales opportunities that these exceptional service levels will allow us to generate.

We know this isn’t going to be easy, but nothing this good ever is. We’re going on a major journey and we’re looking for extraordinary people to come with us – people who share our vision and our ambition, our drive to succeed and our absolute determination to make our call centre the very best around . We need people with real personality, an aura of success and a genuine ability to get the best from others, engaging them with our plans and convincing them to jump on board.

You’ll need to have a substantial background in managing inbound contact centre operations, preferably for a company who place real value on both the service and sales aspects of the customer transaction. You’ll have a proven track record of delivering first-class service while getting people cross selling and upselling, making the very most of every single call.

You’ll be a charismatic, inspirational leader who can influence and change the behaviour of an entire call centre, providing endless energy and motivation, and encouraging people to buy into our vision for the future. You’ll be a hands-on manager capable of engaging with our teams directly as well as driving performance through their team managers. People management will be your passion and your strongest suit, and you’ll be adept at balancing reward and recognition with the needs of the business. Coaching, enabling and empowering people to be the best will come as second nature to you, and you’ll be able to affect the cultural change we’re looking for by capturing hearts and minds through your leadership style.

So that’s you – what about us? Screwfix are a company that’s going places. We’ve grown from humble beginnings to become the UK’s largest direct and online supplier of trade tools, accessories and hardware products. We supply over 18,000 items to trades people and home improvers all over the UK through our network of over 140 trade counters, our award winning website and of course our contact centre. We are part of Kingfisher, the world’s largest home improvement retailer which also includes B&Q in the UK, together with other leading retailers across Europe and Asia.

We’re going places – do you want to come with us?

To apply, please email your CV to careers@screwfix.com by Sunday 15th November. We will be conducting telephone interviews throughout the second half of November, and will be holding an assessment centre for the strongest candidates on the 3rd and 4th December in Yeovil. Please ensure that you are available on these dates before sending us your details.