Contact Centre Supplier Manager

Working for an industry leading Client, this role will provide support thorough end to end management of the process for procurement activity across all contact centre operations.

This will involve selection and development of Telephony system suppliers and Outsource contract partners both on and off shore.

The Contact Centre Community will cover Customer Service, Retention, Telesales, Credit and Collections Contact Centres. Back office and other services supporting customer operations are also included in the category. The category covers suppliers supporting both Consumer and Business Customers.

Manage the procurement process for key projects, ensuring the selection of suppliers with the capability to meet our needs, high service standards, efficient executions and competitive rates.
Lead commercial reviews and negotiations with suppliers to identify and deliver:
* Improved standards of performance and contribution from suppliers
* Efficiency improvements
* Appropriate remuneration models achieving an effective alignment of competitive fees and incentives for exceptional performance against targets.
* Cost savings opportunities (consolidation/redefine scope of work/rates reduction etc)

You will have:

? Proven experience within the contact centre industry having procured similar services, systems and products for other organisations.
? Experienced contracts negotiator and challenges the business requirements
? Proficient knowledge of contract law
? Experienced in strategic sourcing and supplier management
? Good understanding of financial modelling and total cost of ownership
? Demonstrable procurement experience in a blue chip environment.
? Experience in Contact Centres particularly in contractual and commercial management of large scale contact centres.

We are working to very tight timescales for this position - Applications will be replied to promptly.

Artis Customer Contact a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Customer Service and Customer Experience professionals.