Customer Care Assistant for Private Patient Clinic
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- Location:
- Central London / West End jobs
,
London jobs
- Salary:
- £10.5 per hour + holiday pay
- Company:
- Robert Half - London West-End
- Job type:
- Temporary jobs
- Date posted:
- 05/11/2009 12:10
- Job id:
- 45867510
- Contact:
- Silvia Nilsson
- Ref:
- Totaljobs/323871-UK en
Customer Care Assistant for Private Patient Clinic
£10.50 per hour + Holiday payOur client, a private clinic based near Denmark Hill are looking for an organised and efficient Customer Care Assistant with both Compucare and PIMS. Only candidates with experience with both Compucare and PIMS will be considered.
You will provide a customer focused service and be responsible for all aspects of patient administration, including responding to enquiries from potential users. The post holder will be responsible for ensuring the provision of an efficient professional interface between Private Patient Services staff and all users of the private facilities, ensuring a high standard of service is provided.
Duties:
*Assisting for a year in the private outpatients department of a busy hospital, providing customer service to hospital consultants, interpreters, patients and other departments:
*Patient administration: recording and registration of data onto PIMS
*Liaising with other departments and personnel to ensure a smooth flow of patient care
*Act as first point of contact, handling all enquiries from external and internal
services and liaising as necessary with the business office, ward staff,
consultants, insurers etc. To ensure that all enquiries are handled promptly and
efficiently and are responded to within agreed standard response time.
*Maintain a database of all patient enquiries, actions taken and outcomes.
*To liaise daily (Monday -Friday) with the ward matron / manager or their designated deputies to determine bed availability within ward and clinical priorities and to make in-patient bookings based on agreed criteria.
*To maintain a comprehensive record of bed occupancy and booked beds.
*To be responsible for the prompt and accurate registration, booking and maintenance of patient data into both the private patient system (Compucare) and PIMS, including purchaser, procedure CCSD details and assigning each case to the correct contract.
*To ensure that prior to admission a complete pack of patient notes is made available as appropriate.
*To ensure via the ward co-ordinator that all rooms are ready to receive patients to enable smooth admission.
*Care of the deceased patient's relative, in a manner, which is appropriate culturally, respectfully, sensitively and to ensure smooth transfer of information and property, thereby creating an efficient service for the NOK/ immediate family.
The successful candidate will need to have previous secretarial experience and a good working knowledge of Compucare and PIMS. If you feel you have all the skills and experience required for this position and you are available to interview and start immediately then please send in your CV as application ASAP!
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply..
