Customer Collections Consultant
- Location:
-
Northampton (NN3) jobs
- Salary:
- OTE £18,500
- Company:
- Nationwide
- Job type:
- Permanent jobs
- Date posted:
- 24/11/2009 18:02
- Job id:
- 45810863
- Contact:
- Please click 'Apply Online'
- Ref:
- Totaljobs/5830
Customer Collections Consultants
£13,500 - £16,276 (OTE £18,500 - £21,276)
Full Time
Northampton
Flexible 8.00am to 8.00pm shifts plus alternative Saturdays 9am-12pm
You thrive in a target-driven environment. But now you want to test your skills in an even more challenging and rewarding role. Which is why you’re cut out for Collections. This is all about using your initiative and empathy to find a repayment solution that suits your customers, and meets our business targets.
About the role
As part of a team that makes a significant contribution to Nationwide’s profits, you’ll have a huge impact on our business. Forget scripts and standard sales calls. Talking to customers who are behind with their mortgage, loan or current account overdraft repayments you’ll use your initiative and people skills to get to the bottom of the problem and develop a plan that will get them back on track. There are targets to meet and every call will bring a fresh challenge - but we’ll make sure you’re prepared with all the training and support you need to succeed.
About you
Handling outbound and inbound calls, you’ll be great on the phone and you’ll have the experience required to read in-between the lines. Resilient enough to guarantee results, you’ll be the sort of person who loves to make a difference and you’ll thrive in a challenging and fast paced target orientated environment.
About us
We’re the world’s biggest building society. And, in today’s economic climate, our reputation for being open, honest and trustworthy is benefiting our customers. Underpinning it all is a commercial operation that’s keenly competitive and constantly evolving. Right now, right across our business, we’re aiming higher, thinking smarter and acting faster than ever before. And we’re looking for people who are proud of what we stand for, and who have the talent and drive to boost our performance still further.
About the rewards
We have big ambitions for our business – and high expectations of the people who’ll help us achieve them. In return we’ll offer you plenty of scope for personal development, recognition, a great working environment plus a generous rewards package that includes pension, life assurance, healthcare and bonus scheme.
Interested? Please email lucy.hobson@nationwide.co.uk should you require further information.
