Customer Projects Administrator – Warwick
- Location:
- Warwick jobs
,
Warwickshire jobs
- Salary:
- £18,000 – £23,000 + Bonus + Benefits
- Company:
- RM Plc
- Job type:
- Contract jobs
- Date posted:
- 23/11/2009 18:04
- Job id:
- 45915442
- Contact:
- Recruitment Team
- Ref:
- Totaljobs/2870
Could you help us to deliver a project to support the future of education? RM is the leading supplier of ICT to the education sector, and we’re looking for a Customer Projects Administrator to help us deliver a key project to support learning and attainment in Warwickshire. You’ll also work with customers to help deliver our services, which will involve handling queries, supporting project team in delivery, reporting on progress, and delivering an outstanding customer experience every step of the way. This role is a fixed term contract until August 2012. In return for your efforts, you can expect a fast-paced and fun working environment, a great team and the opportunity to work in a truly rewarding sector.
The role:
- Acting as the first point of contact for customers, 3rd parties and internal teams, dealing with enquiries and proactively helping them to resolve queries.
- Communicating with a wide range of customers and 3rd party suppliers by telephone, email and occasionally face to face.
- Supporting the project team in the delivery of objectives, for example communicating news to schools, updating the project issues log and coordinating changes.
- Monitoring and reporting on customer data and maintaining customer progress tracking databases.
- Managing the escalation of customer issues, as well as proactively identifying issues which might affect service delivery and working with internal teams to resolve them.
- Monitor and drive progress against the agreed timescales and service levels.
- Providing administrative and PA support to the team.
- Booking and preparing meeting rooms, taking minutes and updating the team SharePoint site.
The individual:
- Ideally A-Level qualified or equivalent, you’ll have exceptional planning and organisation skills, with the ability to adapt to changing requirements and manage several different priorities at once.
- A strong background in a customer-facing role, with the ability to interact with clients at all levels.
- Strong problem-solving skills.
- Exceptional interpersonal skills, including written and verbal communication skills.
- High level of attention to detail and the ability to critically evaluate information.
- Flexible, proactive approach enabling you to make a real contribution to the team in a fast-paced and challenging environment.
