Customer Retention Sales Advisor
- Location:
- Bristol jobs
,
Avon jobs
- Salary:
- 14,000-22,000
- Company:
- Fresh Recruitment Wales
- Job type:
- Permanent jobs
- Date posted:
- 03/11/2009 11:13
- Job id:
- 45832211
- Contact:
- Jason Pask
- Ref:
- Totaljobs
Hours Mon to Fri 9 a.m. to 5.30 pm
1 in 4 Saturdays 9 a.m. until 1 p.m. (Time in lieu)
Job Purpose/Principal Accountabilities
Directly reports to the Credit Control Team Manager.
Key accountabilities to retain policies from being cancelled and to lower the overall cancellation rate.
Contacting
clients (outbound and inbound) to retain policies from being cancelled
Deliver a % retention rate every month that concurs with set KPI’s
Providing cross sale leads for other PLC/ group companies.
Liaising with departments across the company to ensure company processes and procedures are followed.
Liaising with Credit Control to ensure department targets are met
Collecting
outstanding balances if a client cancellation cannot be prevented
(exhausting all skilled retention efforts before cancellation is
undertaken)
Personal Attributes:
Customer services experience within insurance.
Skilled retentions coupled with an effective rapport with clients, making resulting in accurate and detailed note taking.
Prioritise workload and complete retention of policies.
Professional and positive attitude with a desire to provide excellent retention rate
Ability to act on own initiative and work as part of a team
Rewards
Monthly uncapped bonus scheme & promotion and development opportunities.
22 days annual leave rising to 27 days in return for your hard work and success.
Salary Sacrifice Pension Scheme
Active subsidised social club.
Free secure parking.
Games Room with Table Football, Table Tennis and Pool.
Unlimited free beverages
Due to the location you will need your own transport to commute to the offices.
