Customer Sales & Service Adviser
- Location:
- Leicester jobs
,
Leicestershire jobs
- Salary:
- 13000-13500
- Company:
- Santander
- Job type:
- Permanent jobs
- Date posted:
- 22/11/2009 18:03
- Job id:
- 45727211
- Contact:
- Latisha Chauhan
- Ref:
- Totaljobs/00027256
Abbey is part of Santander, one of the world’s biggest banks, with more branches worldwide than any other international bank. It’s a position we’ve built by taking a common sense approach to banking, with a sensible lending policy and a low risk profile, which means more security for you – and more stability for the future.
Following the recent acquisition of Alliance & Leicester and Bradford & Bingley we’re not content to be the biggest; we also mean to be the best commercial bank in the UK, offering exceptional service to our customers and outstanding careers to our team.
Here in Leicester, we have a very successful contact centre where our team takes calls from customers who appreciate their ability to cut through the jargon in order to find the financial product that best suits their needs. Our ability to really listen and deliver what our customers want continues to drive our success.
As a Customer Sales & Service Adviser you will respond to customer’s enquiries and resolve on a first time basis where possible. You will proactively promote, sell and provide advice on Alliance & Leicester products and services and will achieve sales targets set for you by your line manager. Customer contact may be in the form of inbound or outbound telephone calling, paper correspondence or by email so you must be adaptable to all situations.
You’ll be dealing all types of customers with different situations and you’ll set us apart from the competition by taking a genuine interest in each caller. It’s a busy role and the combination of your customer service and sales experience and your positive personality will ensure you exceed our customers’ expectations every time. You will meet individual service standard levels whilst contributing to team deliverables. As a team player you will contribute to the success and will display behaviours such as enthusiasm, self-motivation and a healthy competitiveness to achieve “best in class” results.
We have full-time hours available for this role.
Full Time: Between 08:00 to 21:00 Monday – Saturday.
