Customer Sales Advisor-Barnstaple-FTC
- Location:
- Barnstaple jobs
,
Devon jobs
- Salary:
- unspecified
- Company:
- Total Butler
- Job type:
- Contract jobs
- Date posted:
- 21/11/2009 18:02
- Job id:
- 45782435
- Contact:
- Recruitment Team
- Ref:
- Totaljobs
TOTAL BUTLER - The company
TOTAL BUTLER is a trusted company which has been supplying fuel to local communities since 1843 and we proudly hold the Royal Warrant for the distribution of fuel oil.
But we're also part of TOTAL – the world's fourth largest oil company. This gives you the peace of mind that you're dealing with an established, reputable company that supplies quality assured heating oil delivered to the highest health and safety standards.
We supply a comprehensive range of products, including Home Heating Oil (Kerosene) and Premium Kerosene for your home, or Gas Oil and Derv for your business. Our large network of sales centres and driver locations around the UK ensures that wherever you are we will always be able to provide you with a local service.
This role requires you to want to fulfill your potential and be part of our winning team driving our business forward.
Customer Sales Advisor
The Customer Sales Advisor reports directly to the Customer Sales Manager.
Daily activities
·Ensure calls are handled in accordance with the Excellent Response Company telephone procedure.
·Utilise and maintain SDS.
·Cross and up sell to existing customers.
·Conduct pro-active outbound service calls to current customers in order to increase productivity.
·Gathering customer and competitor data. Updating database systems as required.
·Implement database cleansing and data entry policies and procedures.
·Negotiate orders and improve previous margins where possible in-line with guidelines.
·Handling queries and objections from customers – escalating to line management as appropriate.
·Achieving individual targets volume, margin, conversions levels, outbound call KPI as agreed with the manager.
·Setting up new accounts and handling credit applications.
·Monitoring DD and top up customer accounts levels and seek to correct where out of line with consumption.
·Negotiating prices in an effort to up sell.
·Sell DD and top up and other services as directed and set up accounts accordingly.
·Prepare and send out weekly and daily faxed prices to customers.
·Achieve KPI targets as set by the business.
·Follow-up unquoted orders to gain orders and market intelligence.
·Investigate and clear stopped orders – re credit, price, defected – in-line with guidelines, policies and procedures.
·Inform customers at time of order if they have payments overdue on their account.
Qualifications and Experience required
·Performance driven results focused and ability to work within a team
·Time management and prioritise effectively
·good communication and negotiating skills
·commercial awareness
