Customer Service / Helpdesk Advisor – Orders Desk
- Location:
- Horsham jobs
,
West Sussex jobs
- Salary:
- £16,000
- Company:
- Networx.
- Job type:
- Permanent jobs
- Date posted:
- 05/11/2009 11:40
- Job id:
- 45866905
- Contact:
- Heather Freeman-Dawson
- Ref:
- Totaljobs/WRXOR9070
Customer Service / Helpdesk Advisor – Orders Desk
Horsham, West Sussex
£16,000
Our client is a well established company with a long heritage in communications, networking, systems and application integration.
The heart of the company is their people and they have a UK workforce of over 300 employees who are dedicated to delivering service excellence and customer satisfaction to their 600-strong client base.The company now has an exciting opportunity for a hard working and enthusiastic individual to be part of this success story.
The prime responsibility in these roles is to ensure that all customer communications are managed in a professional, courteous and timely manner.As a primary contact for their customers, you will take measures to ensure that all customer order requests, quotes and enquiries are raised and managed within the service level agreements.This post is critical to the continuing success of the business and the development of excellent customer relations so you will provide all customers with a quality service, building rapport and loyal relationships.
Their Orders Desk Coordinators always have a ‘can do’ attitude and are willing to learn and develop with the company.They are looking for self motivated candidates who are passionate about customer care and have experience within a customer service setting.Ideally you will have a background working with order chain procedures or on an IT/telecoms helpdesk and / or a proven working history within a contact centre environment.To succeed, you must also have a working knowledge of Microsoft Office applications including Word, Outlook and Excel.
networx is not a typical agency.We handle applications on behalf of our clients. After applying for this role you will be sent an email that it is essential you read in order to complete your application. Unlike a traditional agency we do not hold a database of candidates or put candidates forward for any other vacancies than those to which they have applied.
