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Our client, a household name in the global banking and finance industry, is seeking Customer Service and Sales Representative to work in their state-of-the-art telephone banking centre on the Swansea Enterprise Park. They offer an award winning environment with opportunities for personal development and career advancement.

As a Customer Service and Sales Representative you will be:

* Responsible for providing a world-class level of service, over the telephone, to business customers
* Taking inbound calls and resolving commercial customer queries (e.g. helping with balances and statements, making bill payments and setting up standing orders)
* Responsible for understanding customer needs and identifying ways in which you can help them grow and develop their businesses
* Maximising cross-selling opportunities and passing leads across to inbound customer sales executives
* Adhering to stringent policies and procedures

As a Customer Service and Sales Representative you will have:

* Previous customer service or sales experience (essential)
* Genuinely enjoy telephone contact with customers
* Ability to build strong customer relationships
* Ability to communicate professionally in English,
* Motivatation working towards stretching targets
* Willingness to work flexibly, as the role will involve shifts.
* Ability to adhere to stringent policies and procedures.

As a Customer Service and Sales Representative you will receive:

* 25 days annual leave + bank holidays
* Performance Bonus
* Full training
* Career opportunities
* Free car parking
* Mortgage Subsidy
* Contributory company pension scheme
* Preferential rates for bank's financial products (loans, mortgages, insurance)

Ref: Totaljobs/MJ8168

Contact: Emma Moore