Customer Service Adviser / Retail Sales Assistant
- Location:
- Mitcham jobs
,
Surrey jobs
- Salary:
- £17,420 + Pension, private health, holiday, life assurance and bonus
- Company:
- RecruitmentRevolution.com Limited
- Job type:
- Permanent jobs
- Date posted:
- 04/11/2009 19:32
- Job id:
- 45849697
- Contact:
- RecruitmentRevolution.com .
- Ref:
- Totaljobs/1803
Customer Service Adviser / Retail Sales Adviser
Mitcham, London
£17,420 + Pension, private health, holiday, life assurance and Bonus
We are one of the leading country's Self-Storage brands and due to continued growth require an excellent Customer Service Adviser / Retail Sales Adviser .
The role of the Customer Service Adviser / Retail Sales Adviser is to ensure that our customers receive a consistently high level of service.
In addition to providing day-to-day help to our customers, the Customer Service Adviser / Retail Sales Adviser will contribute to the overall cleanliness appearance and overall effectiveness of the operation and, in the absence of other management, may be required to take responsibility for other Store activities.
Principle Objectives:
The principle objectives of the Customer Service Adviser / Retail Sales Adviser are to guarantee our customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.
To achieve this, the customer service advisor will:
Contribute to the achievement of the financial targets of the store
Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
Respond effectively to the diverse needs of each customer
Ensuring the store presents itself to a high standard of cleanliness
Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
Comply consistently with all company procedures
Responsibilities:
• Day to day liaison with customers
• Achieving a high level of customer service and satisfaction
• Achievement of weekly, monthly and yearly sales targets
• Housekeeping
Customer Service Adviser / Retail Sales Adviser Required Skills:
Main Duties:
Deal effectively with sales enquires from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
Maximise every sales enquiry to ensure the store hits its target
Complete all administrative tasks to ensure compliance with company procedures
Maintain a clean and tidy store
In instances of lone working or in the Store Manager and Supervisors absence take key holder responsibility.
• Ensure that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt
• Ad hoc duties
Person Specification:
In order to be successful in the position the jobholder will need to demonstrate:
• A good level of written and verbal communication skills
• Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone
• Self discipline, working within guidelines and procedures whilst being attentive to detail
• Comfortable working in a small team environment and adapt to lone working
• Project confidence and knowledge of Company products and services on completion of the induction and probation period
It goes without saying but you will fantastic Customer Service Adviser / Retail Sales Adviser
Sales experience would be highly beneficial (face-to-face sales and telesales)
Keywords: Customer Service Advisor, Customer Service Assistant, Customer Service Rep, Self-Storage, Sales Executive, Telesales Executive, Retail Sales, Sales Advisor, Sales Consultant, Sales Assistant, Sales Representative, Retail Sales Advisor.
Application Statement:
To apply for the role of Customer Service Adviser / Retail Sales Adviser simply submit your application (CV and a covering letter). If your skills meet with our client's requirements, we will load your application into their application system for them to action. (Minus your contact details, we guard this). The details which you submit will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give “express consent” to us using your details for this purpose.
RecruitmentRevolution.com is a unique recruitment service and operates an “Equal Opportunities” policy. We will gladly accept applications from all interested candidates.
