Customer Service Collections Team Manager
- Location:
- Sale jobs
,
Cheshire jobs
- Salary:
- £22,000
- Company:
- Search Consultancy
- Job type:
- Permanent jobs
- Date posted:
- 04/11/2009 15:47
- Job id:
- 45845282
- Contact:
- Stacey Lennard
- Ref:
- Totaljobs/092468
My client is one of the longest established Debt Management companies in the country, with over 10 years experience in the sector and over 12,000 paying clients. As well as Debt Management Programmes, they offer a range of alternative financial solutions such as IVA's, help with Bankruptcy and unsecured loans. They are looking to recruit a Customer Service Team Manager to work in the Collections Dept.
Main duties include:
·Ensure staff and team targets, service levels and key performance indicators are met, on a daily basis.·
Drive performance through call & postal monitoring.
Performance management & identifying individual training requirements· Provide regular coaching and training on new and existing staff·
Provide support and assistance for team members to help and develop their skills and knowledge·
Take ownership for resolving day-to-day team issues·
Receive detailed enquiries, qualify, filter and distribute within given boundaries· Ensure adherence to staffing schedule.·
Advise the Department Manager on issues such as staff development, training, shifts, overtime, targets, service levels, productivity etc.·
Identify improvements where necessary and make recommendations on solutions.· Ensuring additional sales potential are recognised and actioned, personally and through team.·
Hold regular Team meetings to ensure effective communications to the department.· To conduct regular call monitoring and feedback in a regulated environment.· Leads by example in areas of personal appearance and image, leadership and integrity, steadiness under pressure, commitment, time management, corporate responsibility and ethics.·
The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and grading of the post. All employees are required to be professional, co-operative and flexible in line with the needs of the post.
*Call Centre Management experience for at least 1 year preferred and 1 year's debt solutions or financial services experience preferable*
For more information please contact Stacey Lennard at Search Consultancy on: 0161-835-8767
