Customer Service Desk / Administrator Stockport
- Location:
-
Stockport (SK4) jobs
- Salary:
- unspecified
- Company:
- QA IQ
- Job type:
- Part Time jobs
- Date posted:
- 21/11/2009 18:05
- Job id:
- 45881665
- Contact:
- Michaela Cassa
- Ref:
- Totaljobs/PM/TCA/St ockport/BMc/Mac
Training Centre Administrator, Stockport Reception & Administration Role
Part-time Monday to Friday 12.45pm - 17.30pm
Do YOU enjoy providing excellent customer service and administration support? Are YOU organised, flexible - a ‘can do’ teamplayer?
QA is the leading learning services provider in the UK.Following five years of dynamic growth and innovation our company transforms the performance of leading UK organisations in both the private and public sector through a range of learning programmes designed to provide measurable impact.
For our Stockport Training Centre, you will be responsibleforsupporting all events running at our training centre, ensuring that quality standards are consistently maintained. You will enjoy all aspects of Customer Service, provide excellent Reception skills and carry out a variety of Administration duties.
Main Accountabilities/Responsibilities
·Operation of the centre switchboard and meeting and greeting of all visitors to site
·Responsible for all day-to-day administration work within the centre ensuring that a quality focus is reflected in the customer’s experience at all times
·Organise stationery purchases for all staff on site
·Day-to-day management of supply relationships key to fulfilling training requirements (e.g. stationery, delegate lunches)
·Set up, scheduling and invigilation of examinations together with the purchasing and management of vouchers and spend in accordance with guidelines
·To provide a helpdesk service for lecturers and delegates ensuring requirements are fully accommodated and an exemplary level of customer service is consistently achieved
·Responsible for ensuring that the training centre facilities are clean, presentable, and well maintained (working with the cleaning contractor, Facilities team and Quality & Facilities Manager)
·To maintain an up to date understanding of QA’s Health & Safety policy ensuring that all lecturers and delegates are provided with relevant Health & Safety procedural documents upon arrival
·To organise work distribution of all tasks within the training centre working closely with the Support Engineer in order to ensure all tasks are adequately undertaken
·Responsible for raising accurate and timely orders and any Finance paperwork to ensure that the operation works within agreed budgets and to meet all centre commitments.
·To work as part of a team and within reason, support other areas of the operation.
·As and when required, covering TCA duties during periods of heavy utilisation, sick leave or holiday cover
Skills & Experience Required
·Have a least two years experience within a similar customer service and administrative role
·Excellent communication skills.
·Good organisational and planning skills.
·Excellent literacy and numerical skills.
·A team player.
·Proven ability to work methodically, accurately and effectively under pressure.
·Flexible and adaptable to change.
With a ‘can do’ approach, very much a team player, you will enjoy a varied role and have the initiative to work independently as required.
In return, we offer a competitive salary along with company benefits.
Interested - please contact Michaela on 01753 898 344 or email your CV directly to michaela.cassa@qa.com website: www.qa.com
