Customer Service Leader - Jersey, Channel Islands
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- Location:
- Channel Isles jobs
- Salary:
- 20,000 - 22,000 per annum
- Company:
- ResourceBank
- Job type:
- Permanent jobs
- Date posted:
- 02/11/2009 12:26
- Job id:
- 45822975
- Contact:
- Hermione Peach
- Ref:
- Totaljobs/RET0187
Customer Service Leader
Jersey Airport, Channel Islands
World Duty Free
Salary 20,000 - 22,000 per annum
Benefits: Excellent benefits
Just for a moment, imagine that you're standing in a busy, vibrant airport. Feel the energy and the excitement. There are people all around you, travellers from all over the world. You hear the buzz of voices, laughter, mobile phones. You see kids running around, families posing for photos, friends chatting away, business people preparing for a meeting. Every kind of scenario you can think of. Now imagine if you saw someone looking a bit lost or hassled. Maybe they don't know which way they're going, or they've forgotten to pack something. Perhaps it's the first time they've flown and they're not sure what to take with them. You catch their eye and smile. You get talking, you sort things out, you help them. How do you think that feels? Pretty good? Then you could be the perfect person to work at World Duty Free.
Job Purpose:
As a Customer Service Leader, you must have substantial people management experience, and thrive on leading, coaching and motivating a team. Each member of your team will be dedicated and committed to delivering outstanding customer experiences, because they're excited by the products around them. You'll be based in a particular store or Terminal, and will thrive on a busy airport environment, a fantastic product selection, and most of all the very best customer service.
Accountabilities:
Recruit lead and motivate staff to do their job to the best of their ability. Lead your team to deliver excellent customer service and deal with service recovery issues through constant coaching and development. Inspire, lead and motivate staff to deliver the highest level of customer service expectations fulfilling Customer Service Standards and Sales targets.
To maximize sales opportunities and be target orientated. To deliver excellent operational standards in partnership with the Retail Operations Team. Prevent company property loss, theft or abuse and report losses to line manager. Ensure that H&S standards are adhered to and that staff is aware of documentation to report accidents/incidents. Incident Communication and Disaster Recovery. Deliver effective communication.
Qualifications and Experience:
Skills and Qualifications: Excellent interpersonal skills. The ability to communicate verbally in English (essential) and knowledge of a second language (helpful). Courageous, passionate, energetic and innovative. People orientated. Self - motivated and able to contribute effectively to a team. Ability to engage with customers. Excellent time keeping and attendance. Immaculate personal appearance.
Knowledge: Relevant product knowledge (desirable). Selling skills qualifications/training (desirable).
Experience: Management experience gained in a retail/customer service environment.
To apply for this role, please go to our website wdf careers.
