Customer Service Representative (Pensions Administration)
- Location:
-
Bournemouth (BH1) jobs
- Salary:
- Salary up to £19,000pa (dependent on experience)
- Company:
- LV=
- Job type:
- Permanent jobs
- Date posted:
- 22/11/2009 16:11
- Job id:
- 45832853
- Contact:
- Resourcing Team
- Ref:
- Totaljobs/LI000172
To provide an efficient, professional, friendly and high quality customer experience dealing with telephone or written enquiries from new & existing customers (including IFA’s or other representatives acting on the customers behalf) regarding their Life SBU products. Pro-actively seeking and acting upon opportunities to promote additional services, and retain customers so that their requirements are fully satisfied.
Responsibilities
You will need to:
achieve agreed quantity & quality targets for servicing customers in line with business and personal objectiveshandle customer enquiries based on agreed life skills being attained in line with business needs across the customer experience deptrespond flexibly to customer needs and take responsibility for the resolution of customer enquiries or concerns in accordance with agreed guidelines and proceduresbe aware of and comply on an ongoing basis with any legal, regulatory and industry body codes of practiceplay a pro-active part in identifying self development needs in order to achieve personal and business goals and address these through role progression and personal development frameworkssupport other customer experience or support teams in achieving agreed targets through the handling of overflow activity during peak periods according to business needRequirements
You must have:
- proven experience of pensions administration
- proven ability to personally deliver constantly high standards of quality in a customer service focused delivery environment.
- demonstrable talent for building a rapport with customers to quickly understand their needs and identify appropriate opportunities to promote services and sell products to them as appropriate.
- plenty of confidence and the personality to make a positive impact on customers by telephone.
- enjoyment and experience of working to quantity & quality targets and achieving these.
- the ability to learn and retain product and procedural information on an ongoing basis.
- the ability to navigate around computer applications effectively, preferably around Microsoft Windows.
- an excellent telephone manner and oral communication skills and ability to explain technical subjects in an appropriate manner for different customers to understand.
- accurate and proficient typing skills.
