Dealer Point Manager - Truck Dealership Manager - Branch Manager is required to manage a Truck dealership / Depot / Branch for a major truck manufacturer. It is the Dealerpoint Manager’s responsibility, through the management and development of the people and customers to grow the profitability of the business.
Striving to exceed the best motor industry standards in financial productivity, operating standards and customer & employee satisfaction. Excellence in Customer Service is paramount to this role.
ROLE: Truck dealership/Depot Manager
LOCATION: Surrey/London
BASIC SALARY: £40k to £55k + BONUS + COMPANY CAR.
ROLE:
- Together with the Business Controller and the depot management team produce a yearly budget for the Dealerpoint
- Achieve performance standards set within the budget
- Manage and control costs and expenditure as set in the budget
- Manage the performance of the Dealerpoint in line with the agreed Parts & Genuine Service process KPI’s. Produce action plans for improvement were below benchmark
- Coordinate all CRM activity within your area of responsibility, identifying and targeting new customers along with the management of the existing customer base
- Analyse and create an action plan to increase the depots CSI scores year on year Ensure that constructive annual and mid year reviews are undertaken at the depot.Ensure that the information gathered from the review is used to identify training requirements
- Manage the Dealerpoint succession plan to maximise opportunities and growth through the team
- Ensure that manpower planning is continually reviewed to ensure that the right levels of staff are available for the level of work.
- Create an environment in which the depot team can be successful in their defined roles
- Ensure that the Dealer point works within ISO 9001 and 14001 standards
- Ensure that the Dealer point works to the criteria laid down in the Health and Safety policy.
- Ensure that all purchase orders are authorised and follow the correct authorisation procedure
EXPERIENCE REQUIRED- Good Business acumen, with the ability to produce and understand Finance and Management Reporting
- To be able to interpret and understand the operational budgets and KPIs
- To be able to effectively communicate at all levels both written and verbally
- To be able to work in an organised and methodical manner ensuring that all daily tasks are completed
- To be able to modify your approach in specific circumstances to ensure a positive outcome
- To be able to manage and motivate a team in their daily activities
- To be able to coach, support and develop members of your team
- To be able to empower their staff
- To be able to delegate work to the appropriate personnel
- To be able to carry out an appraisal (using the PBP system)
- Competent in Sales Techniques
- Presentation Skills
- Basic knowledge of Vehicle technology
- Good IT Skills in office applications such as Word, Excel, PowerPoint
- An understanding of Operators Licence Laws and Regulations
