Front of House Manager
- Location:
- Gloucestershire jobs
- Salary:
- £21000 - £22000 per annum + excellent career potential
- Company:
- Adia Blue
- Job type:
- Permanent jobs
- Date posted:
- 03/11/2009 13:24
- Job id:
- 45833801
- Contact:
- Michelle Jackson
- Ref:
- Totaljobs/My place
We are recruiting for an outgoing confident experienced Front of House Manager to work for a very prestigious hotel in Gloucestershire within the hotel there are additional features including, a top notch bar and restaurants, a state-of-the-art health and fitness club with over 70 pieces of top notch gym equipment including a full length pool, sauna and fitness studios, the facilities will also include the onsite cafe and beauty room which offers a variety of treatments for both men and women ranging from facials, manicures and pedicures to relaxing aromatherapy massages and detoxifying algae wraps. Our client prides its self on offering pristine facilities to its guests and members.
You will be part of an established team taking an hands on approach working on a busy reception desk, as well as overseeing service levels when people arrive at the hotel or when future guests make telephone enquires. It's vital that they are warmly and efficiently welcomed, equally when they check out, we want them to leave happy and satisfied, looking forward to their next visit.
Your duties will include providing a warm, vibrant welcome to all guests on their arrival, assisting guests in a friendly, courteous and professional manner with registration (ensuring any special requirements are noted) and check out, to take every opportunity to up-sell F&B facilities, including meetings and events, to demonstrate full knowledge of the hotel's facilities and are able to convey information regarding other hotels in the group, you will have full knowledge of rates and terms of business and take every opportunity to up-sell rooms with the aim of achieving maximum occupancy at maximum rate as well as dealing with complaints politely and positively making every effort to resolve there and then; refer to your GM if unable resolve.
As part of the management team you will responsible for the team which will include Balancing of the Opera system on a daily basis, ensuring rotas are entered into the in-house system within timeframes and update on a daily basis dealing with any concerns swiftly, producing daily reports (no shows, monthly revenue tracker etc) are updated to give up-to-date, accurate information, attending the departmental meetings as well as holding team meetings on a monthly basis; takes notes and review with your Manager as well as inductions with new and existing team members ensuring all training records are kept up-to-date.
To be a successful candidate for this role you must have worked as a Front of House Manager with management experience, be able to communicate clearly, confidently and courteously with excellent organisational skills.
You will work on a shift pattern which will include evening and weekends
You will receive excellent benefits
This position is available immediately.
