Helpdesk / Customer Service
- Location:
-
Redhill (RH1) jobs
- Salary:
- £18-21k DOE + excellent benefits
- Company:
- Lloyd Recruitment
- Job type:
- Permanent jobs
- Date posted:
- 06/11/2009 10:30
- Job id:
- 45876110
- Contact:
- Genevieve Metters
- Ref:
- Totaljobs
Leading organisation based close to Redhill seeks a Helpdesk Analyst/Customer Service Executive
Working on a shift basis (4 on, 4 off) day/ night shift pattern(The shifts are 06:00 – 18:00 or 18:00 – 06:00hrs however we required flexibility as there may be instances where we require the 05:00 – 17:00 or 08:00 – 20:00hrs for operational demands). you will be required to provide quality support to customers.
Duties to include:
Researching and responding to queries gained via telephone, email or call-back and resolving where possible.
Dealing with 3rd parties and sub-contractors to ensure that any technical problems are seen through to resolution.
Recording all information and call activity on to the database in order to provide the Team Leader with end of shift status report
Maintain an up-to-date technical knowledge of relevant product offerings
The Candidate
With a minimum of 1 years experience in a service/helpdesk capacity you will be a confident and proactive individual with excellent communication and organisation skills.
IT literate you will have a minimum of 5 GCSEs (Grade A-C)
