Helpdesk Engineer
- Location:
-
West End, Central London / West End (W1) jobs
- Salary:
- 18-26K
- Company:
- Netstar UK Limited
- Job type:
- Permanent jobs
- Date posted:
- 22/11/2009 22:00
- Job id:
- 45874223
- Contact:
- Kim Phan
- Ref:
- Totaljobs/ITJT1
Helpdesk Engineer (1st / 2nd Line Support)
Upto £26,000 (depending on experience) inc bonus + benefits.
Netstar specialises in building and supporting IT network and telecommunications infrastructure for small and medium businesses in London and South East England. We offer a diverse range of consultancy, deployment and managed services giving us the ability to fulfil specific tasks or end-to-end solutions by working with or as our client’s IT department.
We believe in hiring only the best people and as we expand, we are seeking Service Desk Engineers Engineer with a broad technical grounding including a good understanding of networking principles and Microsoft server and desktop environments.
Skills and experience
Responsibilities
• Technical Support and Incident Management
• Remote monitoring of business-critical products and service levels, PC and server configuration and onsite support on an ad hoc basis
• Phone/email/remote support
• Desktop & Server Network administration
• Escalation management
• Back up monitoring and reporting
• Ensuring deadlines are met
Skills
You ideally have:
• Knowledge of Microsoft Exchange, Group Policies and Active Directory are advantageous
• Excellent communication, diagnostic and troubleshooting skills
• Netstar considers all applicants, but the role typically favours those who are fully or part qualified. CCNA is desirable and relevant MCP, MCSA or MCSE qualifications are a strong bonus.
• We are seeking an Engineer with at least 2 years recent experience in a similar role
You are:
• Able to prioritise tasks whilst maintaining a clear customer focused approach
• Reliable and willing to solve client demands
• Keen for new experience, responsibility and accountability
• Able to get on with others and be a team-player
Company Benefits
Netstar encourages development of all staff and has a number of staff incentivisation schemes.. Netstar works with market leading vendors so there is huge opportunity to specialise your skills around new and emerging technologies through hands-on bespoke training programmes.
Netstar offers an extensive benefits package to staff including medical and dental insurance, a company pension scheme, individual travel and training allowances and corporate Gym membership.
Minimal Requirements:
If you do not FUFILL ALL of the minimal requirements, please do not submit your application as it will not be considered.
• At least 2 years experience in a similar support role
• Knowledge of Microsoft Desktop & Server technologies
• Excellent customer service skills
• Ability to communicate technical issues to all levels
• Excellent written and spoken English skills
• Excellent interpersonal skills & team player attitude
• Ability to work in the UK
How to Apply
If you are passionate about customer service, looking to work in a young, dynamic, enthusiastic environment and meet ALL the minimal requirements, please send the following:
• Your CV
• A covering letter
• Salary expectations
• Availability including any notice periods and visa restrictions
N.B. The role will be based from our Ilford office.
