Support Administrator
- Location:
- Bristol jobs
,
Avon jobs
- Salary:
- £ - £17500,00 per year
- Company:
- Randstad
- Job type:
- Permanent jobs
- Date posted:
- 06/11/2009 20:17
- Job id:
- 45884946
- Contact:
- Not specified
- Ref:
- Totaljobs/BR90212
Our client is part of a well established organisation with impressive offices and a strong team environment. They are seeking an Administrator to join the support team within the office.
The job holder is responsible for ensuring that the business generated is processed efficiently and effectively, throughout the whole sales process including commission reconciliation in order to deliver excellent customer service to the Company's clients.
Key Duties include:
? Distribution of Post
? Process Application Forms
? Chasing Policies including liaising with Providers & Customers
? Reconciliation of Commission payments
? Chasing Commission Payments owed to the company
? General office duties as required
The job holder should be a strong team player, able to work with their peers within the Sales Support Team, and with the other teams within the company, whilst confident to work independently as the role requires.
The ideal candidate will have experience working in a similar environment and have product knowledge relevant to this role.
Customer Service
Provide excellent customer service to all customers both internal and external. Be proactive in identifying areas/processes where internal processes could be improved.
Communication
Communicate openly with peers and line management, sharing best practice wherever possible. Liaising with Customer and Third Parties.
Audit
Ensure Audit Requirements are met at all times.
Regulations
Ensure FSA regulations are adhered to at all times
Relationship Management
Develop good working relationships with Sales Teams, Product Providers and Head Office Functions to ensure all work items are processed effectively and efficiently.
Data Entry
Be able to accurately update records on a variety of CRM systems
Knowledge, Skills and Experience
- 5 GCSEs including passes in Maths and English
- 1 to 2 year's experience of working in the Financial Services Industry.
- Wide range of knowledge on financial service products such as pensions, investments and protection
- CFE 1 desirable
- Excellent organisation skills.
- Able to prioritise workload
- Adaptable approach to daily duties
