IT = Service Delivery Team Leader, Leeds, BSF
- Location:
- Leeds jobs
,
West Yorkshire jobs
- Salary:
- Up to £35,000 DOE + Car +Bonus + Ben
- Company:
- RM Plc
- Job type:
- Permanent jobs
- Date posted:
- 22/11/2009 12:03
- Job id:
- 44553307
- Contact:
- Recruitment Team
- Ref:
- Totaljobs/2582DA
Service Delivery Team Leader, Leeds BSF
Salary: £28,000 - £35,000 + 5% Bonus + Car+ Excellent Benefits
An exciting opportunity for an experienced service delivery team leader to help deliver a large,complex managed service contract within the hugely rewarding education sector. The Leeds BSF Project is based around a 5 year contract, which will deliver a full Managed Service to a number of Secondary Schools in the Leeds area.
We combine innovative hardware, software and exceptional services to help improve educational attainment in the classroom. Services are delivered by site and field based Customer Support Engineers / Technical Specialists, with helpdesk and product support provided remotely via the Group HQ in Oxfordshire.
The Team Leader is an operational people management role requiring effective team and resource management, staff performance management, problem management and customer management skills.
The role:
- Operational day-to-day line management of up to fifteen school site based technical support staff with responsibility for support contracts in Leeds.
Ownership for recruitment and resourcing issues within your area of responsibility
Coordinate the effective delivery of technical support services to ensure all customer requests for support and information are satisfied in accordance with contractual requirements.
Technical support staff objective setting, 1:1's, appraisals, salary review and career planning.
Management of customer escalations ensuring RM resources are engaged and timely and effective communication is maintained to all interested parties.
Provide comprehensive operational reporting and attends customer and internal meetings to present same.
Ensures effective communication and training within the technical support team.
Problem resolution on an ad=hoc basis as directed by Line Management.
Maintenance of high levels of customer satisfaction
The Person
- Previous line management for a team of 10-12 technical staff, across multiple sites in Leeds.
The ability to manage effectively attendance and performance issues.
A strong technical background ( good understanding of Windows Server 2003/XP, Exchange, AD, Internet technologies, networks etc )
Excellent customer facing skills and the ability to influence at all levels
Strong evidence of the following: Customer focus, improvement focus, leadership and vision, sound decision making, planning and organising skills
Why should you consider this role?
This is the perfect opportunity to take on a key leadership role within the Governments flagship educational transformation programme. RM continues to successfully win large multi-year managed service contracts across the UK, thus providing increasing opportunities for personal growth and development. Educational ICT is a dynamic, fast evolving and very rewarding market sector.
In return for your efforts, you can expect a basic salary between £28,000 - £35,000, as well as a bonus scheme, pension, BUPA, permanent health insurance, life assurance, staff share scheme, discounted childcare vouchers and 25 days holiday with an optional extra holiday purchase scheme. For further information or to apply online, visit our careers website, click on "search careers" and enter vacancy ref 2582.
