IT Service Desk Analyst
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- Location:
-
Stone (ST15) jobs
- Salary:
- £16,500 PA
- Company:
- Allied Permanent
- Job type:
- Permanent jobs
- Date posted:
- 23/11/2009 18:03
- Job id:
- 45782802
- Contact:
- Caroline Stanyer
- Ref:
- Totaljobs/SDA/HO/TJ /CS
Allied Healthcare Group, one of the UK’s leading healthcare providers with 110 Branches UK wide, is currently recruiting for an experienced IT Service Desk Analyst to join their existing team. The role will support the IT Service Desk Manager in providing excellent Customer Service and Support to Branch and Head Office staff in all IT issues.The position will be based from our Head Office in Stone, Staffordshire.
Main Duties include;
To provide excellent Customer Service to ensure the customer is satisfied by displaying exemplary standards of courteousness and willingness to help, to take ownership of all IT incidents, queries or problems assigned until the customer is satisfied in which case it can be resolved, or designated as a change, to prioritise all issues raised in accordance with the impact or opportunity for the business, to develop and maintain good working relations with existing and future suppliers and to identify potential areas for cost savings to be achieved in procuring any computer or telecommunications hardware, software or consumable items, to assist in the weekly collection of data from each branch in a timely manner, resolving or escalating issues as they occur, to provide ad-hoc management of any branch moves, changes or upgrades as business requirements are made known, to help maintain an accurate inventory of computer and telecommunications hardware and software and to ensure all eligible equipment is covered under maintenance support agreements.
The successful candidate will have previous experience of working in a Service Desk environment and be able to demonstrate excellent customer service and communication skills. In addition, a genuine interest in all aspects of IT and telecommunications service provision and improvement will shine through. If you are looking to join a progressive company and utilise your skills in a developing and changing environment then please send your CV to carolinestanyer@alliedhealthcare.com or call Caroline Stanyer on 01785 810667 for more information.
