ITC First Line Support (Helpdesk)
- Location:
- Leeds jobs
,
West Yorkshire jobs
- Salary:
- unspecified
- Company:
- Parabis Resourcing ltd
- Job type:
- Permanent jobs
- Date posted:
- 10/11/2009 11:22
- Job id:
- 45641327
- Contact:
- Parabis Resourcing Ltd Parabis Resourcing Ltd
- Ref:
- Totaljobs
Job Title:
ITC First Line Support (Helpdesk)
Location:
Leeds, West Yorkshire
Job Purpose:
Provision of 1st and 2nd line ITC support for the group business.
Initial contact for all day-to-day ITC queries/problems, resolving or referring as appropriate.
Key Tasks:
-To be responsible for logging all ITC queries in accordance with the Firm’s protocols.
-To be responsible for promptly responding to resolving/referring queries received.
-To liaise with Team Leader and ITC Network Manager to ensure all system developments/enhancements are understood and actioned.
-To provide assistance with ITC projects as directed by the ITC Director.
-To set up telephone networks for users as instructed.
-Resolve hardware issues as appropriate.
-Provide first line support for Case Management Systems.
-Create and Manage user accounts.
-To build, install and maintain Laptop and PC systems across the network.
- Ensure proactively contribute to the business objectives and meet targets and objectives as agreed.
Education/ Skills:
- Excellent communication and interpersonal skills
- ITC systems knowledge and experience
- Case Management experience diresable
- Ability to work individually and as part of a team
Salary: Competitive salary + benefits
If youa re interested in this position, then please register your details on our online recruitment system at www.parabisresourcing.co.uk. Should you have any queries, please do not hesitate to contact the team on 0844 984 5393.
"We are an equal opportunities employer and welcome applications from all ages"
