Inbound Customer Service Call Centre Team Leader

Purpose of Role:
To supervise the call centre to ensure all targets and SLA's are achieved and clients and customers receive the highest standards of service.

Key Responsibilities:
. Allocate daily workloads to team.
. Drive continuous performance development through coaching.

Competencies/Skills/Experience:
. Coaching skills
. Team work and management
. Planning and organising
. Calm under pressure
. Customer focussed
. Ability to manage conflict