Internal Firm Services - Secretarial Manager - London
- Location:
- London jobs
- Salary:
- Competitive
- Company:
- PricewaterhouseCoopers LLP.
- Job type:
- Temporary jobs
- Date posted:
- 21/11/2009 18:03
- Job id:
- 45961586
- Contact:
- Please click on the 'Apply For This Job' button below.
- Ref:
- Totaljobs/OPS02236
PricewaterhoseCoopers (PwC) currently has a permanent vacancy for an experienced Secretarial Manager. Reporting to the Lead Secretarial Manager, you will be responsible for the quality, resourcing, structure, cost effectiveness and management of the firm's Secretarial and Document Production (DP) support in our London office. You will reports directly to the Lead Secretarial Manager and you will have a small team of secretarial team leaders. All of the firm's Secretarial and DP staff in the location (typically 40 ? 60) report through this management structure. The closing date for this role is October 18th.
Requirements
The job holder will form part of the secretarial management team tasked with providing best practice support for the firm. Experience in the following areas is essential:
- People Management ? will need to have experience of managing and motivating groups of staff in some cases across a number of locations.
- Thorough understanding of People policies and processes including recruitment, reward and an understanding of employment law ? with specialist support provided by HC.
- Pragmatic and objective approach to problem-solving and the ability to multi ?task.
- Strong oral and written communication skills in order to consult and build strong, credible relationships with a broad range of stakeholders.
- Strong customer focus combined with a pragmatic approach to problem solving and the ability to multi task.
ResponsibilitiesRelationship Management:
- Meet regularly with BUL's, Partners and other managers to review the effectiveness of the secretarial team and ensure that the business is efficiently and cost effectively supported.
- Be a visible presence to secretaries.
Establish the Secretarial Co-ordinator structure for the region/location:
- With the secretarial leader, identify and appoint local secretarial co-ordinators.
- Ensure that all co-ordinators are of the right quality, have credibility with secretaries and their bosses.
- Ensure that co-ordinators have clear objectives and meaningful performance reviews.
Secretarial Operations:
- Manage resourcing of all secretarial staff by monitoring secretarial coverage, allocations, overtime and sickness/holiday absence.
- Recruitment and induction of secretaries including, reviewing cv's, conducting assessments and interviews.
- Manage performance of all secretarial staff through a continuous process of planning, objective setting, coaching and assessment.
- Manage the performance process for secretaries incorporating performance against objectives and feedback.
- Identify performance gaps and ensure that these are followed up effectively through the use of PiP's.
- Ensure that all secretarial staff are fully up to date with all relevant policies and procedures in order to be able to deliver outstanding client experience.
- Identify skills gaps and training needs.
- Implementation and delivery of salary review for region/location to timetable and within budget.
- Identify performance, conduct, attendance, health or other HR issues and work with local HC Consultant to resolve these.
- Contribute to One Firm initiatives and projects as determined by the Secretarial function leadership.
The IndividualAt PwC all our staff are required to demonstrate certain core skills, which we refer to as our 'global core competencies'. These are assessed throughout the application process, and candidates should make themselves aware of these, and how their own experiences may demonstrate each competency. You can also find out more about our competencies by following the below link.http://www.pwc.com/uk/en/careers/experienced/applying-to-pwc.jhtml
PricewaterhouseCoopers (www.pwc.com) provides industry-focused assurance, tax and advisory services to build public trust and enhance value for its clients and their stakeholders. More than 146,000 people in 150 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.
