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Mortgage and Protection Broker

Location:
Trowbridge, Cardiff (CF3) jobs   
Salary:
Realistic OTE of £25k in first year
Company:
Bold Moves
Job type:
Permanent jobs
Date posted:
23/11/2009 12:03
Job id:
45867987
Contact:
Christo Crafford
Ref:
Totaljobs/448

Purpose of the role

To generate consistently a high level of quality activity from L&C leads to achieve agreed performance targets and meet the mortgage, protection and investment needs of our clients.


Reports To - Superviser


Principle Accountabilities

  • Generate a consistently high level of quality activity with sufficient clients to meet and/or exceed agreed activity targets.

  • To gather all appropriate information so that the most suitable financial advice can be provided to the customer and evidenced in accordance with the company’s sales Process.

  • To exercise such customer care and consideration that ensures that business sold remains persistent in accordance with at least the companies agreed performance standards

  • To fully and properly document the call(s) so as to achieve or exceed the company’s performance standards for case acceptance rates.

  • To provide the service and care to the company’s customers such that builds relationships, trust and confidence and contains customer complaints.

  • To follow up existing clients of the Company with a view to providing appropriate advice during the lifetime of the product(s) previously supplied to them and/or with a view to the provision of further products and/or services where appropriate.

  • To complete all required administration in a timely and accurate manner and operate at all times in accordance with the company’s T&C Scheme and all applicable rules issued in accordance with MCOB.

  • To work towards Mortgage & Protection Adviser status by achieving required monitored calls (as stated in T&C scheme) and obtaining full CeMAP (CeMAP 1,2 & 3).

  • To undertake any other task as required from time to time including administrative or sales related duties.


Minimum Skills ListCommunication Skills
  • Communicate clearly and concisely, orally and in writing with clients, colleagues, and business contacts


Technical Skills
  • Good working knowledge of IT systems relevant to job role


  • Excellent product/industry knowledge


  • Adheres to company standards and procedures at all times


Personal Responsibility and Drive

  • Prioritises effectively


  • Deadlines are met and work is regularly error free


  • Make confident, effective decisions within scope of job role


Working with Others

  • Actively participates and co-operates with others


  • Builds effective relationships and contributes to team spirit


  • Negotiates effectively with colleagues and outside agencies

Developing Self and Others

  • Actively seeks opportunities for self development


  • Provides some coaching/support to team members

  • Have passed Stage 1 T&C training

    Requirements

  • CeMAP qualified (At least Module 1)


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