Motor Claims Handler
- Location:
- Manchester jobs
,
Lancashire jobs
- Salary:
- unspecified
- Company:
- idex Professional Recruitment
- Job type:
- Permanent jobs
- Date posted:
- 17/11/2009 17:39
- Job id:
- 45970757
- Contact:
- Donna Dalton
- Ref:
- Totaljobs/J1810
Role Purpose
The Motor Claims Advisor is responsible for handling all Third Party claims where liability is not disputed (excluding Personal Injury), to prevent litigation in all cases relating to non-personal injury claims and uninsured losses by adhering to company processes and procedures.
The Advisor's role is primarily concerned with mitigating losses, negotiating and controlling costs.
Working closely with external organisations and agencies, eg insurance companies, solicitors and uninsured loss companies and by applying the appropriate case law, the Advisor is responsible for negotiating and recovering the best possible settlement for customer and the company as quickly as possible.
This role involves a high degree of influencing and negotiating with particular emphasis on conflict resolution. The Advisor has a pivotal role to play in achieving a balance between the provision of a quality service combined with the commercial focus required to ensure that the company meets all targets.
Knowledge/Skills
*It is essential that the jobholder has a basic understanding of general claims handling.
*Demonstrable evidence of negotiating disputed cases gained within an accident management, credit hire or insurance company would be desirable.
*Front line customer support in a target driven role.
*Influencing and negotiating.
*Numeracy and literacy to GCSE level (Maths and English - Grade C and above) or equivalent.
*Computer skills (including the Internet).
*Legal framework (Financial Ombudsman Services rulings and recent case law).
*Financial Services Authority (FSA) and Regulatory Compliance.
*Knowledge of Claims processes and systems.
Please view www.idexrecruitment.com for further Insurance opportunities.
If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application.
Due to the overwhelming application response we receive through various sources should you not hear from us within one week then please assume your application has been unsuccessful.
