Norwegian Customer Service Advisors
Ref: TH08909
Location:
Belfast
Our
client, a large international company, is seeking to recruit Norwegian Speaking Customer Service Advisors for their office in Belfast
The
Job Role
Responsibilities
will include
- Receiving inbound
calls from customers and overcome issues to avoid customer cancellations.
- Providing customers
with friendly, professional and knowledgeable customer support.
- Providing advanced
services to customers
- Provides a precise
response to all inbound emails received whilst providing a positive
customer’s experience through efficient, friendly, high quality responses
- Designing offers to
save customers that align with company revenue models and cancellation
policies.
- Works effectively
with other team members to provide support for external and internal
customers.
- Focuses on retaining
the customer by identifying trends in customer issues and providing
resolutions.
- Documents customer
requests, resolutions to customer issues, and negotiations with Customers
in a clear and concise fashion.
- Is proactive and
innovative to ensure that systems and processes are effective.
- Makes a small
percentage of outbound calling and telesales to retain customers
- Proactively seeks
feedback on ways to improve personal performance
- Takes ownership to
ensure closure for all issues which cannot be resolved whilst dealing with
the customer
- Takes part in, and
encourages active participation in team discussion activities and focus
groups
- Assists team leader
in assessing and auditing responses and completing quality reports
The
Candidate
Essential
Criteria:
- Fluent in written
and spoken Norwegian
- Fluency in written
and spoken English
- At least 6 months
previous experience in a customer service environment
- Experience in
Microsoft Office and Internet
- Demonstrates
experience of working in a team based environment supporting the team in
achieving the highest quality standards and takes an active role in
generating team morale
- Ability to
multitask, plan and prioritise workload
- Excellent
communication skills both verbal and written
- Demonstrates
resilience and ability to work on own initiative
- Demonstrates problem
solving and troubleshooting skills
- Demonstrates
ownership and accountability to achieve deadlines and targets
Desirable
Criteria:
- Knowledge of
software, wireless routers and computer networks.
- Experience in a 2nd
language
- 12 Months experience
in Customer Service
- Experience in
Translating documents
- Sales Experience
Additional
Info
Salary:
£14 - £16,000 depending on Experience
Benefits:
20
Holiday & 6 Stat days plus Birthday Off
Stakeholder
Pension Scheme
Performance
related pay / bonus structure
Large
range of employee discounts
Quarterly
reward and recognition schemes
Cycle
to work scheme
Team events
Relocation
package
To
apply for this role, please email your CV to careers@merrow.co.uk
or call: 0845 226 4748 for more information
Merrow Language Recruitment is a
specialist Language Recruitment Consultancy with over 40 years of experience in
the field of multilingual recruitment.To view all our current vacancies please register on our website www.merrow.co.uk
