Operational Performance & Process Improvement Manager
- Location:
-
Heathrow, Hounslow (TW6) jobs
- Salary:
- 45000 - 55000 + car allowance + bonus
- Company:
- Morgan R.E.M
- Job type:
- Permanent jobs
- Date posted:
- 06/11/2009 13:06
- Job id:
- 45878041
- Contact:
- Chris Slack
- Ref:
- Totaljobs/2785
Performance & Process Improvement Manager – Airport Operations
BAA Heathrow
to c. £60,000 inc car allowance + Executive Bonus & Major Benefits
During the last 3 years BAA has been matching its £Multi-Billion Capital Infrastructure Modernisation & Expansion programme with another equally significant investment... the implementation of a 'top-down' Cultural & Structural Change strategy. This strategy has been designed to fully address the issues arising from the Company's 40 year legacy as a non-commercial, state-owned infrastructure monopoly. Airport knowledge, whilst useful, is no longer the main criterion for all management appointments... now replaced as a priority by clearly-defined "must have" Leadership Qualities; with internal & external candidates competing on level terms.
As a direct result, an Airport Management organisation that was in the past characterised by an, in effect, closed-shop recruitment policy is now one where a large proportion of the management population bring with them strengths developed in other industries. As well as allowing BAA to create and bed-in a management culture & 'ability-to-deliver' that rivals any Best Practice organisation, it has brought with it a sudden wealth of fresh new ideas to blend with its own, unrivalled airport management credibility... ideas tried and tested in sectors as diverse as the Automotive Industry, FMCG Manufacturers, Pharmaceuticals, Retail, Logistics, Engineering, The Armed Forces... as well as many others.
Structural changes have led to each Terminal, Airside Operations, Logistics & Baggage Handling; and other operational areas becoming self-contained Business Units, each with an integrated Operations Management Team (Customer Service & Logistics, FM/Engineering Support, Quality Assurance, Planning & Performance Improvement). These multiple management structures have in turn created an environment where high performers have benefitted from accelerated promotion opportunities and, as a result, the potential to attract new candidates motivated to test and develop their operational, technical and leadership skills in the challenging environment provided by a Major International Airport.
These newly created roles, intentionally positioned outside the more reactive operational coalface, are designed to provide each Business Unit with its own, focused leadership in the identification & implementation of significant process performance and development initiatives… at once improving passenger experience, service levels to airlines and other stakeholders, whilst also materially increasing commercial efficiencies for BAA. In effect, an open brief to challenge and change airport processes & success measures, some of which are fundamentals that have remained unquestioned for decades.
Successful Candidates will need:
- A Degree level Qualification with 5+ years directly relevant experience; and with the obvious potential to use this role as a springboard for further career development within BAA
- A Continuous Improvement management pedigree – with an influencing style that inspires people in both operational & project leadership environments
- A strong portfolio of Lean Tools & Techniques, including the identification & development of new and improved metrics; coupled with the passion, character & self-confidence to “make things happen” in a pressurised, multiple stakeholder environment
- Operational experience in a commercial, customer service-driven business involving complex end-to end flow processes
- The ability to get ‘buy in’ from shopfloor to boardroom, often overcoming ingrained resistance or “too busy to listen” issues
- Thrives on achieving results through people and teams
Interested candidates should contact BAA@morganrem.com or 01296 330930
