Operations Case Handlers

Adecco Recruitment in Bolton are recruiting for on behalf of our client, Operations Case Handlers to work for a leading claims management company based in the Bolton area.

The working hours are 830am to 5pm or 9am to 530pm Mon-Fri.
We are seeking candidates with excellent data entry skills, strong attention to detail and communication skills (verbal and written) to work within a processing environment to set targets and KPIs.

Roles / Duties
Complete all data entry and related tasks to a competent level of accuracy on one full area of the operational process
Complete assigned work within the time-scales provided
Increase business, process and client knowledge
Make and receive telephone calls to customers and suppliers, ensuring a high-level of customer service at all times.
Sort and prepare documents accurately
Rectify errors and achieve accuracy in all areas of work processed
Ensure all written correspondence is completed using the correct grammar/spelling.
Be a team player and display a positive attitude towards team work, team members, peers, managers and the company at all times
Have the ability to work under pressure
Assist newly trained members of staff on the operational process
Ensure all complaints are passed to a manager
Attend and complete any training required by the business
Complete any other duties as deemed necessary by the business

Skills required

* Attention to detail and quality orientated
* Data entry experience
* Computer literate
* Excellent Written & Verbal Communication Skills
* Customer Service

Personal skills required

* Quality Orientated
* Respect for others as all times
* Work on own initiative
* Good Timekeeping
* Smart Appearance
* Team Worker
* Self development

Qualifications

5 Grade A-C GCSE's - Including Maths and English or equivalent

Please apply now for immediate consideration. Adecco Recruitment is a Recruitment Agency and an Equal Opportunity Employer.