As Operations Support Manager, you will provide the Sales and Service Centre with three separate functions. The first being to manage the Order Processing Team to achieve excellence in order processing to support the Sales & Service Manager increase customer satisfaction and decrease cost for the company. Secondly to liaise with and support the sales and service teams with process, procedures, systems, tools and functionality to achieve the companies goals. Thirdly to support the Sales & Service Manager by being responsible for the day to day management of projects (CRM, Ecommerce, Electronic Ordering, Pricing) Our ideal candidate will possess the following qualities: Essential ·Ability to lead, manage, and motivate a process driven team to excel in quality ·Committed approach to team work with effective interactive skills. ·Ability to develop and nurture individuals within a team ·Proven track record in the day to day management of a Customer Relationship Management System ·Analytical Approach and Proactive Thinking ·Demonstrate Business Acumen ·Ability to work well under pressure to achieve deadlines ·Strong and Proven Track Record of Success in operational process ·Demonstrates exceptional organisational and time management skills ·Strong Communicator, able to deal with a variety of people at all levels within the business ·Resilient under pressure and adaptable to unseen work demands ·Focused with a Strong Productive Attitude ·Very Results driven ·Self Motivated ·Very Strong Work Ethic ·Educated to GCSE level Excellent IT skills in Microsoft Outlook, Word and Excel
Desirable: ·Demonstrate Industry knowledge ·Proven track record in the management of technical operational solutions ·Proven track record in the day to day management of Call Centre Telephony (call flows, ACD) ·Ability to communicate with accuracy and clarity both verbal and written. ·Aptitude for understanding and solving problems.
|
