This global organisation require an experienced Manager with strong operations experience gained ideally from an outsourcing, back office, contact centre, transactional environment.
The successful candidate will be responsible for day to day management of the team through development of direct reports including management of recruitment and induction process, absence, appraisals, performance management, and training.
The role requires the following credentials:
Ability to land change and make it stick.
Ability to communicate the explanation of the benefits of the change
Able to lead a project from conception to implementation. Medium sized projects (budget not important, but the impact of the change)
Able to find and deliver process improvement opportunities
Continuous improvement
Understanding of operational excellence and how to move an operation towards this
Leadership of technically competent people - ability to develop staff, gain the maximum from capable people (lead team of 8 people)
Ability to engage and enthuse staff and get the best out of people. Not about doing the change, enabling others to make changes themselves
Ability to influence peers - driving process improvement in other people's areas
Passionate about customer service
Results driven
Commercially savvy - ability to quantify benefits of process improvements and product enhancements
PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF CHERTSEY, SURREY.
