Part-Time Claims Advisor
- Location:
-
Wakefield (WF2) jobs
- Salary:
- Attractive Salary + Benefits (Pro-Rata for Part-Time)
- Company:
- Minster Law
- Job type:
- Permanent jobs
- Date posted:
- 21/11/2009 18:06
- Job id:
- 45643381
- Contact:
- Emma Groundwell
- Ref:
- Totaljobs/EGCAOOH01 1
Job Title: Part-Time Claims Advisor.
Location: Wakefield.
Salary: £14,853 (increasing to £15,914 upon successful completion of 4-month probationary period) + Bonus + Benefits (pro rata for part time).
Part time hours between 12-16 hours per week covering 8pm – Midnight and weekends including both Saturday (evenings) and Sunday (day / evenings). You may be required to work 8 bank holidays with a day off in lieu.
Who We Are
Minster Law has quickly established itself as the largest RTA/ personal injury law practice in the country and are continuing to grow at a rapid rate. We operate from impressive premises in both York and Wakefield and currently employ over 400 people. Since our formation we have placed paramount importance on delivering and developing high quality legal solutions to both clients and business partners alike.
Our vision for market leadership is quickly becoming a reality as we increase our client and customer offerings into broader legal disciplines. In fact, Minster Law aims to be a top 25 UK Law Firm by 2011.Our Winning Mission is…
“We will be capable of achieving 50% year on year growth through profitable, market leading partnerships built on exacting legal services. This success is reliant on employing, developing and retaining excellent people, driving technology and intelligent processes whilst nurturing innovation.”
We are a values led organisation who believe our people are absolutely central to what we do. We are continually striving to improve the Learning and Development opportunities available and offer a variety of exciting development opportunities, including training contracts and management training.
Minster Law offers a competitive basic salary which is complimented by a contributory pension scheme, 25 days holiday, life assurance, dry cleaning services, gym membership as well as Conveyance and Wills service.
The Role
Our team of Claims Advisors deliver the best possible front-line support service from within the Contact Centre to our business partners’ customers. They effectively liaise with suppliers and insurers to ensure prompt resolution of queries. In doing so, the team seek to ensure an optimum customer journey and identify potential opportunities to retain our customers as Minster Law clients.
As a Claims Advisor you will be accurately recording and updating all information captured during the claim support process. You will use your excellent time management skills to ensure that all allocated diary entries and call back tasks are completed on time.
In this important role, we will look for you to be self-motivated and decisive with a very professional telephone manner whilst conducting yourself professionally at all times. This role will be apart of a busy, friendly team within a fast paced environment.
Key Skills & ExperienceExperience of working in a customer-focused environment with the ability to deliver excellent customer service.
Ability to talk on the phone and use a computer system simultaneously.
Good numeric and literacy skills.
Excellent time management skills.
Excellent verbal communication skills.
Key Attributes
Able to remain objective when dealing with individuals and demonstrate an appropriate level of empathy.
High standard of work quality with attention to detail.
Target-driven and results-oriented.
Tenacity.
Strong desire to support and challenge individuals within a team.
Self motivated with an ability to use your own initiative.
Keen desire to learn and develop.
Maintain a positive, professional attitude at all times.
How to Apply
If you are ready to embark on a career with a growth-oriented law firm where talent and commitment are recognised, please email us a copy of your CV and covering letter to Emma.Groundwell@Minsterlaw.co.uk quoting reference number EGCAOOH11 Alternatively, please contact Emma Groundwell on 01924 582810 for more information.
Please note all of our job offers are subjected to satisfactory Criminal Records, Identify and Financial probity checks. If shortlisted for an interview you will be required to complete an Application Form which asks more details in these areas
