Personal Injury Claims Advisor/Paralegal - West Yorkshire
- Location:
- Huddersfield jobs
,
West Yorkshire jobs
- Salary:
- £13k - £15k pa + bonus
- Company:
- First4lawyers
- Job type:
- Permanent jobs
- Date posted:
- 21/11/2009 21:01
- Job id:
- 45796265
- Contact:
- HR Manager
- Ref:
- Totaljobs/TJ/f4l/pa ralegal
Commutable from Leeds, Wakefield, Sheffield, Bradford, Dewsbury, Halifax and Manchester
The Company
An exciting opportunity to work for First4lawyers who are one of the UK’s fastest growing personal injury organisations. We believe that accident victims should receive 100% compensation without deductions and offer a free ‘no win no fee’ service. Due to rapid expansion, we are looking to recruit highly talented full time claims advisors/paralegals with some knowledge of the personal injury claims process for our Huddersfield office.
The Role
The claims advisor/paralegal role involves initial assessment of a high volume of inbound and outbound personal injury enquires (RTA/EL/PL) over the telephone that are generated from a range of marketing sources. You will be required to evaluate legal issues of enquires and where an enquiry fulfils our criteria then the client is put in touch with a specialist panel solicitor.
You will be required to ensure that all enquiries are handled in accordance with SLA’s, KPI’s and Claims Management regulations.
The Candidate
· The ideal candidate will have completed a Law Degree and be an LPC graduate with some knowledge or experience of personal injury claims.
· Excellent communication skills and enjoy dealing with the public.
· Proven experience of working in a target driven and customer-focused
environment.
· Able to remain objective when dealing with clients.
· Demonstrate a natural ability to build empathy and rapport with clients.
· Self motivated, confident and enthusiastic.
· Ability to work well with others.
· Organised and able to prioritise work with excellent time management skills.
· Attention to detail.
· Professional and friendly telephone manner.
· Ability to talk on the phone and accurately record information on a case management system simultaneously.
· Computer literate (working knowledge of Microsoft Office, particularly Word).
· Ability to problem solve and use your own initiative.
· Maintain a positive and professional attitude at all times.
If you are interested in working in a friendly and supportive environment to further develop your career, please email your CV with a covering letter to the HR Manager recruitment@first4lawyers.com.
Please note that due to the volume of applications, if you do not hear from us within 4 weeks you should assume you have not been successful on this occasion.
Important Notice: First4lawyers are an equal opportunities employer and welcome applications from all age groups.
