| | Job Id: 45954655 |
Process Coordinator |
Salary: £27000 - £30000 per annum |
Location: Luton (LU1) |
Job Reference: Totaljobs/i4j_c35826_wil-452 |
Job type: Permanent jobs |
Date posted: 21/11/2009 18:06 |
Process Coordinator
Luton
Salary: £27000 - £30000
Williams Lea is a global Business Process Outsourcing (BPO) company. Specialising in Corporate Information Solutions, we provide expert management of all printed and digital information an organisation shares with its internal and external audiences.
Process Coordinator - Role
The role is to support the ongoing process improvement activities within the 3D sites and assist the Quality Management Representative in delivery of improvements. The co-ordinator works closely with the Quality Champions and auditors to establish better ways of working and ensures the values of best practice are upheld within the business.
Process Coordinator - Duties include:
- Champion cross-functional awareness and communications within group engendering positive and proactive response to use of consistency within working practice.
- Work with process owners and QMR to deliver changes to process in response to initiatives and audits in line with business strategy.
- Working with process owners and QMR to identify root cause of process/procedure issues.
- Chair and lead Quality Champion meetings and co-ordinate ongoing activities.
- Assist QMR with preparation for external audits.
- Management of 3d Bright Ideas mailbox.
- Deliver process driven internal activities as required delivering improvement to service.
- Assist Head of OSSS with co-ordination of Business Continuity meetings and associated documentation.
Process Coordinator - Essential Skills:
- Excellent communication/negotiation skills
- Customer focused
- Quality focused
- Highly Organised
- Able to work in a highly pressurised environment
- Able to multi-task efficiently and work to tight deadlines
Process Coordinator - Desirable Skills:
- Knowledge of ISO 9001:2008 and ITIL Service Management frameworks
Process Coordinator - Personal Attributes:
- Passion for continuous improvement of services with the goal of becoming best in class
- Tenacious manner and the willingness and drive to deliver quality
- Strong character, ability to drive results through from concept to delivery
To apply please send your CV to: williamslea@i4jobs.co.uk
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