RESOURCE PLANNING & FORECASTING MANAGER / CALL CENTRE – OLDHAM
- Location:
-
Oldham (OL1) jobs
- Salary:
- £20-25k
- Company:
- Guru Resourcing
- Job type:
- Permanent jobs
- Date posted:
- 05/11/2009 09:58
- Job id:
- 45865352
- Contact:
- Richard Hamilton
- Ref:
- Totaljobs/RH\0009PF M
RESOURCE PLANNING & FORECASTING MANAGER / CALL CENTRE – OLDHAM
We have a unique opening for a Call Centre Planning & Forecasting Manager to join a global online technology business whose bespoke e-commerce solutions power some of the world’s leading brands, retailers and other consumer centric organisations (i.e. Early Learning Centre, Peacocks, Peak Performance and many more).
Based in Oldham, this opportunity will see you join a busy call centre responsible for the management planning and forecasting activity for an international customer services department. This is a new role that has been created to bring in outside call centre planning and forecasting expertise to help streamline and improve the business function.
Reporting to the Head of Customer Services the Planning and Forecasting Manager will play a key role in the operational efficiency and profitability of the department delivered through effective manpower / workflow planning, forecasting and real-time schedule adherence all whilst working within your agreed annual budget of £1.5m. To qualify you should possess previous experience and skills that cover the following:
- Experience of Call Centre planning, forecasting and workload modelling.
- In-depth knowledge and understanding of excel and proven ability to create complex models.
- Experience of using databases and extracting information into clear reports.
- Proven experience of using WFM system.
- Ability to explain in clear terms complex models and concepts.
- Ability to work under pressure.
- Strong Analytical Skills.
- Great communicator.
Ultimately we are seeking an extremely analytical and organised Call Centre expert who possesses previous experience in resource planning and workflow management.
With offices that span Europe, the US and the UK our client employs over 4000 staff globally and is continuing to grow at a fantastic rate. This opening presents you with a unique opportunity to play an essential role in the operational daily running and management of their busy Oldham based call centre.
Recognised as market leaders you will be joining an organisation that offers a great working environment, competitive remuneration and career progression. Apply now!
Keywords: Planning and Forecasting Manager, Call Centre Manager, Resource Planning, Resource Scheduler, Call Centre, Contact Centre, Workforce Management, Workflow, Resource Management Jobs in Oldham, Call Centre Jobs in Oldham, Manchester, Bury, Rochdale, Chadderton.
Guru are an employment business renowned for delivering careers networking and in this instance are managing the advertising and filtering processes for this particular Resource Planning and Forecasting Manager campaign on the behalf of our client.
