Receptionist - Altrincham
- Location:
-
Altrincham (WA14) jobs
- Salary:
- Competitive Salary Offered + Exc Benefits
- Company:
- Total Fitness UK Limited
- Job type:
- Permanent jobs
- Date posted:
- 22/11/2009 18:03
- Job id:
- 45831678
- Contact:
- Dave Jones
- Ref:
- Totaljobs/REC - ALT
Job Purpose
- To provide the first point of contact for members whether this be by telephone or in person as they enter the Club.
- To ensure that only paid up members have use of Total Fitness facilities.
- To deal with all member and business enquiries in a polite and friendly manner and to ensure they are actioned accordingly.
Person Specification
At Total Fitness the Reception is often the focal point of the Club for members and prospects. Receptionists must be friendly, outgoing, good natured and welcoming. They must display a helpful and professional attitude, ensuring they remain responsive to the needs of members at all times.
A Receptionist should have previous experience of working with the public and provide a full range of reception duties for an extensive variety of services. They must be smartly presented, honest and have the ability to work under pressure. Cash handling and experience of using computers is also essential.
Duties and Responsibilities
- To undertake a full range of reception duties in accordance with the procedures set out in the SOP.
- To ensure that all members and prospects are welcomed to the Club in a friendly and professional manner, using their name if it is known.
- To monitor the Microcache system to ensure that people using the Club, are authorized to do so within the rights of their specific membership type and time.
- To be accountable for all cash handling, reporting any mistakes or shortfalls immediately.
- To promote the sale of all products and services on sale at Total Fitness and to assist members in purchasing what they require.
- To ensure that all stock checks and records are kept up to date and that any missing or faulty stock is reported immediately.
- To ensure all leaflets and information displayed on reception is neat, tidy, up to date and available for members and prospects at all times.
- To use the tannoy to announce all classes 15, 10 and 5 minutes prior to the class, and when the class is about to start. The tannoy may also be used to page other staff and members according to the procedures set out.
- To answer the telephone within five rings, in a friendly and professional manner, following the set procedure, and to direct the call as efficiently as possible to the correct extension. If the extension required is not available, the correct message is to be taken and passed on at the earliest possible opportunity.
- To report any accidents or dangerous occurrences as soon as possible to the Club Manager/Duty Manager. Any threats to the health and safety of other staff and members should be reported immediately.
- To ensure that complaints are recorded and directed to the correct department
- To ensure that all lost property procedures are followed
- To maintain excellent hygiene standards in the reception area by undertaking a systematic cleaning programme and assisting with other areas as directed to by the management team.
- To ensure the reception desk is in a clean and tidy condition at all times.
- To operate all booking systems and equipment hire within the Club in accordance with laid down procedures detailed in the SOP.
- Maintain all relevant filing systems.
- Fully conversant with emergency and evacuation procedures in order to assist with any necessary evacuation in accordance with laid down procedures.
- To undertake any reasonable request as directed by the Club Manager / Duty Manager.
- To arrive for work in good time wearing the uniform that has been provided in a clean and tidy manner.
