Receptionist - Hotel
- Location:
- Derby jobs
,
Derbyshire jobs
- Salary:
- £13000 - £13600 per annum + meals on site + use of hotel gym
- Company:
- Adia Blue
- Job type:
- Permanent jobs
- Date posted:
- 27/10/2009 09:51
- Job id:
- 45770337
- Contact:
- Michelle Jackson
- Ref:
- Totaljobs/Barbara
We are recruiting for an outgoing confident experienced Hotel Receptionist to work for a busy hotel in Derby within the hotel there are additional features including, a bar and restaurants, a health and fitness club. Our client prides its self on offering pristine facilities to its guests and members.
You will be part of an established team taking an hands on approach working on a busy reception desk, as well as overseeing service levels when people arrive at the hotel or when future guests make telephone enquires. It's vital that they are warmly and efficiently welcomed, equally when they check out, we want them to leave happy and satisfied, looking forward to their next visit.
Your duties will include providing a warm, vibrant welcome to all guests on their arrival, assisting guests in a friendly, courteous and professional manner with registration (ensuring any special requirements are noted) and check out, to take every opportunity to up-sell F&B facilities, including meetings and events, to demonstrate full knowledge of the hotel's facilities and are able to convey information regarding other hotels in the group, you will have full knowledge of rates and terms of business and take every opportunity to up-sell rooms with the aim of achieving maximum occupancy at maximum rate as well as dealing with complaints politely and positively making every effort to resolve there and then; refer to your Manager if unable resolve.
To be a successful candidate for this role you must have worked as a hotel receptionist, be able to communicate clearly, confidently and courteously with excellent organisational skills and have your own transport due to location and shifts
You will work a 40 hour week on a shift pattern which will include evening and weekends
You will receive excellent benefits including meals while on site, free gym membership and excellent career development
This position is available immediately.
