Reservation Consultant/ £22k/ Wimbledon/ Travel Consultancy/ urgent
- Location:
- London jobs
- Salary:
- £22,000 OTE
- Company:
- Aspectus Recruitment
- Job type:
- Permanent jobs
- Date posted:
- 06/11/2009 16:08
- Job id:
- 45619828
- Contact:
- Liana Seager
- Ref:
- Totaljobs/ls
An experienced customer service/ call centre advisor is sought by a leading travel consultancy, as a reservations consultant you will be required to deliver high levels of customer service to both increase and retain the clients membership base. Maximize sales opportunities through promotion of all company products and services.
Main Duties
·Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively. Identify holiday experience required by members, advising on client related membership benefits and Exchange services.
·Offer alternatives to members where necessary, observing inventory restrictions and limitations whenever possible, but using initiative within corporate guidelines in the interests of servicing members.
·Process new membership enrollments and make contact amendments within the specified corporate timelines.
·Meet and exceed individual productivity targets on call handling for confirmations and renewals so that revenue targets are met.
·Complete each call on own initiative with Supervisor assistance where necessary.
·Promote the products of the client where applicable so that members can make a seamless transfer to complete their holiday needs.
·Maintain good communication with members and staff at all levels.
·Handle calls from regular members as volume dictates.
·Undertake any other duties as may be required, consistent with the post.
Ideal CandidateBasic keyboard skills
Clear telephone manner
Attention to detail
Written ability to enter notes on system clearly and concisely
Self motivation
Interpersonal skills
Ability to work on own initiative
Sales closing skills
Customer service experience
Basic geographical knowledge
Call Centre experience
Sales experience
Aspectus is acting as an employment agency in relation to this role and accept cv’s from all age groups and backgrounds.
