Senior Claims Handler
- Location:
- Norwich jobs
,
Norfolk jobs
- Salary:
- £26,000 - £32,000
- Company:
- Employment Specialists Ltd
- Job type:
- Permanent jobs
- Date posted:
- 21/11/2009 18:05
- Job id:
- 45839373
- Contact:
- Malcolm Newson
- Ref:
- Totaljobs
An opportunity has arisen for a Senior Claims Handler within our Client’s Technical Claims department.
This position will be the most senior referral point for all technical work within the department. The successful candidate will provide training and coaching and have responsibility for managing the most complex cases within the department.
Job Specification
·Be the final referral and escalation point for staff within the department
·Liaise with Head Office on complex cases as appropriate
·Provide technical training, coaching and mentoring of staff
·Provide technical input and sign off for referred complaints
·Co-ordinate quality audits and influence quality control standards
·Maintain and develop positive working relationships and provide technical support and assistance to all internal colleagues
Personal Specification
·Experience of handling complex Claims cases according to technical policy
·Ability to demonstrate and apply a high level of technical claims knowledge
·Experience of developing and maintaining key working relationships
·Excellent interpersonal skills with the ability to train, coach and develop staff
·Proven negotiation and decision-making skills
Required Qualifications
ACII qualified.
