Senior Inbound Sales Advisor
- Location:
-
Bolton (BL6) jobs
- Salary:
- £16000 per annum + Bonus OTE £25k
- Company:
- The People Pod
- Job type:
- Permanent jobs
- Date posted:
- 03/11/2009 15:33
- Job id:
- 45835243
- Contact:
- Danny Jackson
- Ref:
- Totaljobs/TPP-VAC-0 0000152
The company's' Head Office in the North West comprises of a fun, passionate, energetic environment, with the people to match. Regular out of office team building activities create a solid team environment, backed up with full and comprehensive training which will open up a clear path for career progression.
They recruit only individuals of the highest calibre, sharing their innovative and intelligent approach and whose insight and vision compliment the culture of the company. Those who shine, can be assured of rewards and encouragement in their success. Their vision is; "To change the face of electrical retailing and be recognised as world class through a culture of fun, openness, honesty and difference".
Your role and responsibilities will include:
* Schedule customer deliveries in line with customer, courier and manufacturer expectations and pre-requisites.
* Answer / Make calls within the agreed service levels.
* Ensure that every customer has been educated on 'value adds' to their respective lifestyle and situation.
* Achieve agreed goals and objectives.
* Respond to customers enquiries.
* Generate orders as required.
* Ensure that all misrouted calls are forwarded to the relevant departments.
* Complete required administration tasks.
* Work towards maintaining team KPI's.
* Support the business needs where required.
* Keep abreast of product information and supplier expectations to facilitate customer service excellence.
* Ownership of customer problems/issues ensuring regular communication and correct follow through to resolution.
If you feel you have what it takes to be a success in this driven and dynamic business and truly believe you can deliver 'sales through service' then do not hesitate to apply!!
