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Senior Patrol Services Dispatcher

Location:
Redhill jobs , Surrey jobs   
Salary:
£22,500 + shift allowance
Company:
AXA Assistance
Job type:
Permanent jobs
Date posted:
21/11/2009 22:00
Job id:
45810546
Contact:
Human Resources
Ref:
Totaljobs

Senior Patrol Services Dispatcher

£22,500 + shift allowance

Redhill

AXA Assistance provides a wide range of assistance services for national and international organisations, from insurance brokers to motor manufacturers.Rescue 24 is a great example. This integrated roadside rescue and recovery service for cars and motorcycles uses highly trained service technicians driving specially designed and equipped vehicles – and you could now have a significant impact on its success.

As Senior Patrol Services Coordinator, you will make sure that our fleet of rescue and recovery vehicles is used as efficiently, effectively and profitably as possible. This will involve analysing specific rescue or recovery requests, deciding on the most appropriate response and using our computer systems to deploy work to our technicians on the road. But that's just the start. You will also communicate clear targets for the day and give our technicians daily feedback on their performance. And no matter how demanding the circumstances, you will ensure that we always meet the customer's expectations and treat the customer fairly.

On a technical level, you will need a working knowledge of the Recovery Industry and/or vehicle maintenance knowledge. This should be supported by computer literacy (particularly in Excel and Word) and proven ability to manage and coordinate multiple tasks at the same time. Excellent communication and team skills are also essential. In addition, you must have the resilience and temperament to stay calm and focused at all times – and especially during periods of peak demandor when dealing with difficult traffic or weather conditions.

To discover more about this role – and the excellent benefits and rewards that go with it – please click the apply button below.

Apply by: Friday 16th November 2009

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