Service Consultant
- Location:
-
Sheffield (S1) jobs
- Salary:
- 14796
- Company:
- Nationwide
- Job type:
- Permanent jobs
- Date posted:
- 22/11/2009 12:01
- Job id:
- 45805243
- Contact:
- Please click 'Apply Online'
- Ref:
- Totaljobs/5473
Customer Service Consultant – Full-time – Sheffield
The starting salary for this role is £13,500 OTE Circa £15,500 +
Take on a role where your personality makes all the difference. Our contact centre needs people who are confident, focused, full of initiative and, above all, able to build rapport with customers over the phone. And if you bring us these skills, we’ll develop you with some of the best training around.
About us
We’re the world’s biggest building society. And, in today’s economic climate, our reputation for being open, honest and trustworthy is benefiting our customers. Underpinning it all is a commercial operation that’s keenly competitive and constantly evolving. Right now, right across our business, we’re aiming higher, thinking smarter and acting faster than ever before. And we’re looking for people who are proud of what we stand for, and who have the talent and drive to boost our performance still further.
About the role
As one of our Customer Service Consultants, and the first point of contact for customers, you’ll be much more than a friendly voice. You’ll do everything possible to help our customers manage their finances better. That can mean taking care of anything from giving out account information to handling an overdraft request. Just as importantly, you’ll generate new leads for our Sales Consultants by identifying whether customers would benefit from any other products. There are targets to meet, however, you will receive the required training and support to help you achieve them.
About you
Each customer is an individual with their own specific needs and the way you communicate with them directly affects how they think and feel about us. So, rather than financial services experience, you’ll need the ability to listen, empathise and inspire confidence. If you also have PC skills plus the determination to drive sales through service, our training will teach you the rest.
About the rewards
We have big ambitions for our business – and high expectations of the people who’ll help us achieve them. In return we’ll offer you plenty of scope for personal development, recognition, a great working environment plus a generous rewards package that includes pension, life assurance, healthcare and bonus scheme.
You will work 35 hours per week Mon-Fri 8am-8pm and alternate Saturdays 9am-5pm (rota day off mid week when Saturday worked)
To find out more and to apply, please visit www.nationwide-jobs.co.uk and search under ref. 5473
