Service Delivery Manager - Manage team of 8-10 / 35K Surrey FTSE 100
- Location:
- Staines jobs
,
Middlesex jobs
- Salary:
- 35k
- Company:
- Katana Recruitment Ltd
- Job type:
- Permanent jobs
- Date posted:
- 08/11/2009 14:56
- Job id:
- 45887770
- Contact:
- Lee Nicholas
- Ref:
- Totaljobs/LN SDMAN
My client is one of the worlds biggest Software companies , and they have 2 roles within there customer service division . They are looking for Service delivery managers with Software / accounts / Financial service experience.
To ensure delivery of excellent service through:
• World Class Service delivery
• Client retention
• Associate retention, support & development
• Ensure service level agreements between my client and clients are being met
• Liaise with other departments and MPS teams and managers as necessary to ensure service delivery criteria are met
• Monitor and ensure agreed processes and procedures are carried out in regard to payroll processing
• Ensure all client payroll procedures are current
• Ensure that all MPS client communication (in or out) is dealt with appropriately
• Ensure client queries into MPS are dealt with appropriately, and act as a point of escalation
Skills required - Must be able to demonstrate the following competencies as per the attached competency profile.
• Innovation and problem solving
• Financial and commercial awareness
• Communication and influencing
• Teamwork and co-operation
• Results orientation
• Flexibility and organisational commitment
• Service Orientation
• Managing Performance
• Developing Others
• Leadership.
